What's New Contact About
 




Knowledge Capital

KM Advantage Home
KM Overview
KM Articles
KM Bibliography
KM Links
Community of Practice
KM Leadership
KM News & Views
KM EventsKM Overview
KM Market
Business Brainpower
KM Basics
Learning Organization
Knowledge Capital

Knowledge Capital: The 21st Century Leverage





December 20, 2001
 

Knowledge Capital: The
21st Century Leverage





As companies search for ways to gain competitive advantage,
they are increasingly leveraging their knowledge capital. As
we transition from the industrial to the knowledge society,
effective use of knowledge is becoming one of the important
distinguishing factors between leading companies and
also-rans.

Worldwide, revenue for knowledge management (KM) services
will jump from $2.3 billion in 2000 to $12.696 billion in
2005, a 40.7% compound annual growth rate. KM services include
consulting, implementation, operation (outsourcing),
maintenance and training.


Figure 1 – Worldwide Knowledge
Management Services Spending 2000-2005 ($B)

Although currently the United States is the major market
for KM services, by 2005 it will only account for 48% as
corporations around the world seek to make better use of their
knowledge.

Implementing a KM system is not merely a technical
undertaking; it requires management endorsement and buy in
among employees. Each of the three core elements of a KM
implementation — people, processes, and technology — plays
an interdependent role with the others.

On the technical side, the key elements of KM, such as
messaging, unified interface, and access to a personalized set
of applications, are in fact capabilities best delivered
through the infrastructure. Thus KM should be designed as an
integral element of the infrastructure instead of being tacked
on.




One Size Doesn’t Fit All
 

Knowledge management doesn’t have a “one size fits all”
definition. "KM enables an organization to capitalize on
lessons learned by helping it gain insight and understanding
from its own experience. A critical component of the success
of knowledge management is the organization’s ability to apply
this knowledge to generate new knowledge," according to
Knowledge Management: The Backbone to Success in the 21st
Century,
IDC #CA004BIH,
January 2001.

But in all cases, companies need to start by leveraging
their employees with a focus on performance enhancement,
especially via collaboration.

KM implementations can be tailored to the type of company.
For example, the focus in a business-to-business environment
will be on making the company easier to do business with by
emphasizing customer relationship management (CRM), with the
collaborative aspect extending to external partners.

In a business-to-consumer environment, the focus might be
on marketing and on content management, personalization, and
community development to offer enhanced user experiences.




Where to Start?
 

Creating a "knowledge-enabled organization" should focus on
three fundamental principles of design:






Build knowledge capital.




Invest in knowledge efforts that
create long-term competitive advantage rather than short-term
return on investment (ROI).





Link knowledge areas.



Develop conceptual and
transactional areas of knowledge within the organizations by
connecting planning, research, marketing, ebusiness, and
customer relationship.




Drive knowledge solutions to higher ground.



It isn’t
enough to simply collect information and make it available. The
knowledge must trigger business decisions.

All companies contain the raw material that can be used to
make a more effective organization; the trick lies in how to
leverage the knowledge. Now’s a good time to start.

–Molly Upton




Related Research

 

Knowledge Management: The Backbone to Success in the 21st
Century
– IDC #CA004BIH
January 2001

This document examines the drivers and inhibitors to knowledge
management.

U.S. and Worldwide Knowledge Management Market Forecast and
Analysis, 2000-2005
– IDC #24658
May 2001

This document looks at the growth trends in knowledge
management services by geography and by industry.

Knowledge Management Solutions with a B2E, B2B, and B2C
Focus
– IDC #22643
July 2000

This document examines how implementations can vary
according to the type of business.


eBusiness Trends™
is published weekly by IDC;

subscriptions are free.

To sign up, please visit

subscribe.cio.com/newsletter
s.cfm
.

Entire contents
of

eBusiness Trends
copyright ©2001, by IDC. All rights reserved.

www.natalierobinson.co.uk Nike Air Max 90 Womens Black Nike Air Max 90 Womens Floral Nike Free 5.0 Womens Nike Free 3.0 Womens Nike Air Max 95 Womens Nike Air Huarache Womens Nike Air Max 1 Mens Nike Air Max 1 Womens Nike Air Max 2016 Womens Nike Air Max 90 Mens Nike Air Max 90 Womens Nike Air Max Command Womens Nike Air Max Tavas Womens Nike Air Max 90 Womens Pink Nike Air Presto Womens Nike Roshe Run Womens Adidas Superstar Mens Adidas Superstar Womens Adidas Superstar Mens Black Adidas ZX Flux Womens Adidas Ultra Boost Mens Adidas Yeezy Boost 350 Womens Adidas NMD Womens Nike Air Max Command Mens Nike Air Max Tavas Mens Nike Air Max 90 Womens Nike Air Max Classic BW Womens Nike Free 5.0 Womens Nike Roshe Run Womens www.almstrandens.se Adidas NMD Dam Adidas Superstar Dam Adidas Superstar Dam Rosa Adidas ZX 750 Dam Adidas ZX Flux Dam Nike Air Max 1 Dam Nike Air Max 2016 Dam Nike Air Max 2017 Dam Nike Air Max 90 Dam Nike Air Max Tavas Dam Nike Air Max Thea Dam Nike Free 5.0 Dam Nike Roshe Run Dam Nike Air Presto Dam Nike Air Max 90 Herr Adidas Gazelle Mujer Adidas NMD Mujer Adidas NMD Mujer Blancas Adidas NMD Mujer Rosa Adidas Superstar Mujer Adidas Superstar Mujer Negras Adidas Superstar Mujer Rosas Adidas Tubular Mujer Adidas Ultra Boost Mujer Adidas ZX Flux Mujer www.martinanthony.co.uk Adidas NMD Womens Adidas Superstar Mens Adidas Superstar Womens Adidas Superstar Womens Pink Adidas Ultra Boost Womens Adidas ZX Flux Womens Adidas Superstar Womens Black Adidas ZX 750 Womens Nike Air Huarache Womens Nike Air Max 2016 Womens Nike Air Max 1 Womens Nike Air Max 2017 Womens Nike Air Max 90 Mens Nike Air Max 90 Mens Blue Nike Air Max 90 Womens Nike Air Max 90 Womens Black Nike Air Max 90 Womens Pink Nike Air Presto Womens Nike Air Max Tavas Womens Nike Air Max Thea Womens Nike Roshe Run Womens www.karolien.fr Adidas NMD Femme Adidas Superstar Femme Adidas ZX 750 Femme Adidas ZX Flux Femme Asics Gel Lyte 3 Femme Asics Gel Lyte 5 Femme Nike Air Huarache Femme Nike Air Max 2016 Femme Nike Air Max 2017 Femme Nike Air Max 90 Femme Nike Air Max 90 Femme Noir et Rose Nike Air Max 90 Femme Grise Nike Air Max 90 Femme Noir Nike Air Pegasus 83 Femme Nike Air Max 95 Femme Nike Air Presto Femme Nike Free 5.0 Femme Nike Roshe Run Femme www.odilis.fr Nike Air Huarache Femme Nike Air Max 1 Femme Nike Air Max 2016 Femme Nike Air Max 90 Femme Nike Air Max 90 Homme Nike Air Max 95 Femme Nike Air Max Classic BW Femme Nike Air Max Tavas Femme Nike Air Max Zero Femme Nike Free Run 3 Femme Nike Roshe Run Femme Nike Air Max 2017 Femme Nike Air Presto Femme www.akhapilat.fr Adidas Superstar Femme Noire Adidas NMD Femme Adidas ZX Flux Femme Adidas Superstar Femme Adidas Superstar Femme Rose Adidas ZX Flux Homme Adidas Superstar Homme Adidas Ultra Boost Femme Nike Air Max 90 Femme Nike Air Max 90 Femme Noir et Rose Nike Air Max 90 Femme Rose Nike Air Max 95 Femme Nike Air Max Tavas Femme Nike Roshe Run Femme Nike Free 5.0 Femme Nike Free Run 3 Femme www.johnzonn.co.uk Adidas NMD Womens Adidas Superstar Womens Adidas Ultra Boost Womens Adidas ZX Flux Womens Adidas ZX Flux Womens Pink Nike Air Huarache Womens Nike Air Max 1 Womens Nike Air Max 2016 Womens Nike Air Max 90 Mens Nike Air Max 90 Womens Nike Air Max 90 Womens Black Nike Air Max 90 Womens Pink Nike Air Max 95 Womens Nike Cortez Womens Nike Roshe Run Womens Nike Air Max Thea Womens Nike Air Max Zero Womens www.antoniolinares.es Nike Air Max 2016 Mujer Nike Roshe Run Mujer Nike Air Max 90 Mujer Nike Air Huarache Mujer Nike Air Max 1 Mujer Nike Air Max Tavas Mujer Adidas Yeezy Boost 350 Mujer Adidas ZX 750 Mujer Nike Air Max 95 Mujer Adidas Superstar Mujer Adidas NMD Mujer Adidas Superstar Hombre Adidas NMD Hombre Adidas ZX Flux Mujer www.maisonarchitecture.fr Nike Air Max 2015 Femme Nike Air Max Command Femme Nike Air Huarache Femme Nike Air Max 1 Femme Nike Air Max 90 Femme Nike Air Max 95 Femme Nike Roshe Run Femme Nike Air Max 2016 Femme Nike Air Max Thea Femme Nike Air Presto Femme Nike Air Tavas Femme Nike Air Max 90 Femme Rose Nike Air Max 90 Femme Noir www.kilianvanderzwaag.nl Adidas Gazelle Dames Adidas NMD Dames Adidas Stan Smith Dames Adidas Superstar Dames Adidas Superstar Dames Blauw Adidas ZX 750 Dames Adidas ZX Flux Dames Adidas Superstar Dames Grijs Adidas Superstar Dames Roze Adidas Superstar Heren Adidas NMD Heren Adidas Superstar Heren Zwart Adidas Ultra Boost Dames www.eigenwijsanders.nl Nike Air Huarache Dames Nike Air Max 2016 Dames Nike Blazer Dames Nike Roshe Run Dames Nike Air Max 2017 Dames Nike Air Max 90 Dames Nike Air Max 90 Dames Blauw Nike Air Max 90 Dames Roze Nike Air Max Thea Dames Nike Air Pegasus 83 Dames Heren Nike Air Max 90 Essential Dames Nike Air Max 90 Heren Nike Air Max 90 Heren Zwart Nike Air Max 95 Dames Nike Air Max Classic BW Dames Nike Free 5.0 Dames Nike Air Presto Dames Nike Air Max Tavas Dames Nike Air Odyssey Dames www.tenirlaroute.fr Adidas NMD Femme Adidas Superstar Femme Adidas ZX 700 Femme Adidas Superstar Homme Adidas Superstar Femme Bleu Adidas ZX 750 Femme Adidas Yeezy Boost 350 Femme Adidas Superstar Femme Noir Adidas ZX Flux Femme Nike Air Huarache Femme Nike Air Max 2016 Femme Nike Air Max 90 Femme Nike Air Max 90 Femme Rose Nike Air Max 90 Homme Nike Air Max 95 Femme Nike Air Max Tavas Femme Nike Air Presto Femme Nike Roshe Run Femme Nike Air Max 2017 Femme