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4/03-7/03 Archives
10/02-3/03 Archives

Knowledge Management News & Views Archive

October 2002 – March 2003

(in reverse chronological order)


March 2003





SiteScape Provides San Diego with Citywide Collaboration Platform


SiteScape, a Web-based enterprise
collaboration platform provider, has announced an agreement with the city
of San Diego to install SiteScape Enterprise Forum 7.0 collaboration
software for 4,000 municipal employees of San Diego.




(March 28, 2003)



<Back to top>




KM with a nice ring to it



PensEra Knowledge
Technologies
and
iHello
have combined technologies to develop the iHello-PensEra
Gateway, the companies say, which allows attorneys to record billable
hours and instantly leverage key information and insights about their
cases, clients and practice by calling from any telephone.




(March 26, 2003)



<Back to top>




Enterprise portals: Navigating the Seven C’s


Talk to any information technology, corporate
communications, or eBusiness executive about their technology and
marketing priorities, and you’ll likely hear an earful about enterprise
portals. You’ll discover how these decision makers are building a portal
for their company or how they wish they knew where to start.




(March 26, 2003)



<Back to top>




North America’s Leading Knowledge Enterprises


The finalists in the 2003 North American Most
Admired Knowledge Enterprises (MAKE) study, conducted by Teleos in
association with The KNOW Network, have been announced. A total of 49
organizations – founded and headquartered in North America – have been
recognized.




(March 26, 2003)



<Back to top>




European Innovation Trends


The European Commission has published its
2002 trend chart report on innovation, which assesses Member States’
progress towards the objectives set out in the EU’s 2000 communication on
innovation.




(March 26, 2003)



<Back to top>




European Guide to KM Good Practice


In September 2002, the CEN/ISSS launched its
first Workshop on Knowledge Management project. The workshop focus is on
advancing KM by identifying and describing those practices and conditions
which enable small -and medium-sized enterprises to leverage knowledge
effectively.




(March 25, 2003)



<Back to top>




An Enterprise Portal Strategy


Network Associates moves on a portal plan for
customers, channel partners and employees; a look into the design and
development phase.




(March 21, 2003)



<Back to top>




Out-of-the-box collaboration



Intraspect has
introduced a number of collaboration suites designed to be implemented
faster and at a lower price, providing a much stronger return on
investment and higher user adoption, than generic solutions. Incorporating
best practices from more than 400 implementations with 200 customers, the
solutions solution packages target high tech, financial services and
project delivery/program management.




(March 19, 2003)



<Back to top>




Next in line, please



Knexa has released
SuiteResponse Advisor 2.1, a J2EE knowledge portal solution designed for
the knowledge and information needs of customer- or citizen-service
activity whether in a contact center setting or in a decentralized
customer service organization.




(March 19, 2003)



<Back to top>




Plumtree Releases Portal Market Research


Plumtree Software has released as a white
paper the results of its fourth annual survey of the corporate portal
market. The paper synthesizes the results of Plumtree’s 2003 customer
survey with major financial and industry analyst reports on the portal
market, including data on market-size, market-share and the technologies
most commonly co-deployed with portals.




(March 18, 2003)



<Back to top>




Collaboration – Putting Document Management to Work


Interwoven, Inc. one of the key players in
Enterprise Content Management (ECM) has allied itself with iManage, a
provider of collaborative content management software (iManage Worksite),
to deliver a fully integrated, collaborative document management solution
for the enterprise.




(March 17, 2003)



<Back to top>




Knowledge managing


The technology to make KM work is available —
now is the time to reconsider old implementation hurdles and reap the
benefits of knowledge sharing.




(March 14, 2003)



<Back to top>




Defining KM


It’s far more than just an application suite
— a systemic view is crucial for knowledge management success.




(March 14, 2003)



<Back to top>




Technical trends bode well for KM


Making knowledge more available gets easier
with Weblogs, improved information sorting, better user connections.




(March 14, 2003)



<Back to top>




Educational Advantage


E-learning helps companies capture the
knowledge of retiring employees and gain competitive edge.




(March 10, 2003)



<Back to top>




Software Combines Best Of Both Worlds


A new generation of tools is linking
collaboration with knowledge management.




(March 10, 2003)



<Back to top>




Navy gateway fosters career chats, learning


The new Navy Knowledge
Online portal, at
www.nko.navy.mil
, em-phasizes career learning and collaboration
skills.




(March 10, 2003)



<Back to top>




Online Communities Trends


Jim Cashel of The Online Community Report, a
free twice-monthly newsletter covering news and best practices in online
collaboration, has some interesting comments about online communities.




(March 10, 2003)



<Back to top>




Knowledge Management: Now More Than Ever


"Successful knowledge management treats
knowledge as a resource by exercising selectivity, imposing order on
information resources, adding structure to information to increase its
value, and proactively capturing information that might be useful in the
future." While some may quibble with the exact articulation of this
definition of KM drawn from PriceWaterhouseCoopers "Technology Forecast:
2002-2004," it stands as a concise statement of what business and IT
leaders in public and private concerns will need as we head into a
challenging era of massive, constant, and pervasive data collection and
outflow.




(March 7, 2003)



<Back to top>




White Paper on Managing Knowledge in Pharmaceutical R&D


Biopharmaceutical companies are missing a
significant opportunity to improve research performance through better
knowledge management, according to a recently released white paper –
Knowledge Management in Pharmaceutical R&D.




(March 7, 2003)



<Back to top>




On roadmaps and pathways



Primus Knowledge Solutions
now offers a program said to provide its customers with professional
services support and a roadmap for implementing a successful knowledge
management initiative.




(March 5, 2003)



<Back to top>




Bullish about business-critical information


Financial management company
Merrill Lynch is using a
solution from The
Relegence Corp.
to access and manage crucial business information and
news sources in real time. The company has deployed Relegence’s FirstTrack
and KnowledgeHub technologies in its institutional equity sales and
trading group in New York and London.




(March 5, 2003)



<Back to top>




Content Management Fails to Deliver


Jupiter Research has found that a majority of
companies have overspent on content management platforms, and the tools in
those platforms are under-deployed. Over 61% of the surveyed companies
said that they still rely on manual processes to update their Web sites.




(March 4, 2003)



<Back to top>




Wisdom from KM’s Braintrust


Knowledge retention, harnessing customer
bases for innovative inputs, industry benchmarking, communities of
innovation and intra-organisational communication are key knowledge
management requisites for 21st century organisations, according to leading
KM practitioners who gathered recently in San Francisco for the Annual
Knowledge Management World Summit hosted by the Institute for
International Research.




(March 3, 2003)



<Back to top>




Growing a Practical KM System


KM is less daunting when you start with
organizing, locating and reusing actionable information.




(March 3, 2003)



<Back to top>




Leveraging Pharmaceutical Knowledge


How can the pharmaceutical industry leverage
knowledge to reconfigure the pharmaceutical value chain and more
effectively harness the fruits of research and development? Can they
become "knowledge factories?" How can a company innovate faster than its
competition?




(March 3, 2003)



<Back to top>




Process-Based Knowledge Mapping

A practical approach to prioritizing knowledge in terms of its
relevance to a business or KM objective.




(March 3, 2003)



<Back to top>




Down by the bayou


The state of Louisiana is
implementing a portal solution to streamline access to information for its
employees. MySAP Enterprise Portal from
SAP is being rolled out
initially to 45,000 workers.

The portal is powered by SAP NetWeaver, an application platform
designed to integrate people, information and business processes.




(March 3, 2003)



<Back to top>




O&M India Launches Ogyani Portal


In a move aimed at creating a more effective
process of knowledge assimilation and dissemination within the advertising
agency, Ogilvy &Mather India has launched its knowledge portal – Ogyani –
across all its divisions and offices in the country. The portal, which
will function as a knowledge exchange space for the agency’s employees, is
a product of Ogilvy Discovery, the knowledge management cell constituted
under the agency’s ‘Project Columbus’ program.




(March 2, 2003)



<Back to top>




Drucker on IT and KM


The famed business
theorist Peter Drucker, now 93, had some interesting things to say about
IT and KM at a recent Delphi Group conference held in San Diego.
California.




(March 1, 2003)



<Back to top>

 


February 2003





Premier 100: Managing knowledge at Wachovia


Four years ago, it was a traditional company
with silos of people, processes, content and technology. Employees’
talents and information weren’t universally accessible; best practices
weren’t shared across business units; information was difficult to find;
the corporate intranet was a hodgepodge of more than 1,200 Web sites; and
information-sharing wasn’t a cultural value. That’s when the financial
services company began to systematically build an increasingly
sophisticated knowledge management process.




(February 26, 2003)



<Back to top>




Knowledge Management: A Custom Affair


For pharmaceutical and biotechnology
companies, knowledge management can be a term difficult to define.
Nevertheless, given the vast amounts of knowledge within life sciences
organizations, in the form of raw data and human expertise, knowledge
capture, organization, and dissemination is crucial to drug development.




(February 26, 2003)



<Back to top>




An enterprising offering



AskMe has unveiled
AskMe Enterprise 6.7, which is said to incorporates best practices
garnered from customer to enable what it calls employee knowledge networks
(EKNs).




(February 26, 2003)



<Back to top>




Extraordinarily suite



Hyperwave has
announced its new eConferencing Suite, which is said to combine a
full-featured conferencing module for direct and synchronous
Internet-based communication with additional collaboration and knowledge
management functionality.




(February 26, 2003)



<Back to top>




100 Companies that Matter in KM


KMWorld magazine has released its 2003 list
of the 100 companies that matter in KM. The list was conceived as a way to
identify some of the organizations leading the way in the knowledge
economy.




(February 25, 2003)



<Back to top>




Collaboration, confidently



Tacit has launched a
significant new initiative with the release of ActiveNet, which is said to
be a new enterprise software solution that proactively drives interactions
between users across large, complex or information-intensive enterprises.




(February 24, 2003)



<Back to top>




Making room for ECM


Just 90 days after the formal
acquisition,
Documentum
has released eRoom Enterprise, which integrates eRoom’s
collaboration product with Documentum’s full-featured enterprise content
management platform.




(February 24, 2003)



<Back to top>




US Navy Activates Knowledge Online Portal


The US Navy Knowledge Online (NKO), the Naval
Education and Training Command’s enterprise-scaled knowledge portal, is
now generally available.




(February 20, 2003)



<Back to top>




KM Project Failure


The US State Department has decided to end
its knowledge management pilot project, which according to the
department’s Inspector General had been poorly planned and implemented.




(February 20, 2003)



<Back to top>




New KM Degree Programs


The University of Melbourne has introduced a
Masters of Knowledge Management course to its 2003 curriculum. A graduate
course and post-graduate diploma are also available, in addition to
research-based masters and PhD programs, and commercial short courses.




(February 20, 2003)



<Back to top>




Answerthink Introduces Business Process Intelligence Solution


Answerthink has announced the introduction of
a new Business Process Intelligence approach and tools designed to
dramatically enhance business performance and return on investment (ROI)
from enterprise-wide technology solutions such as portals, data warehouses
and knowledge management systems.




(February 19, 2003)



<Back to top>




European KM Market


IDC has released a study which examines
Western European knowledge management (KM) markets, both from a technology
and a service point of view.




(February 19, 2003)



<Back to top>




KM software for KM students



Malaspina University College
in Nanaimo, British Columbia, is deploying knowledge exchange software to
international students during the knowledge management component of their
MBA degree. The college’s new MBA degree programs are offered in
partnership with the
University of Hertfordshire
.




(February 19, 2003)



<Back to top>





Getting smart about business intelligence


The BI premise is simple. Enterprises are
inundated with data about their businesses from multiple sources, and need
tools to gain more insight and control over complex business operations.



(February 13, 2003)



<Back to top>




Going pro



Kamoon is now offering
an extended set of professional services for the development,
implementation and integration of knowledge management strategies. The
company reports that Kamoon Professional Services provides a series of
tools, skills and techniques that goes beyond building a collaborative
infrastructure and drives expertise sharing and management.



(February 12, 2003)




<Back to top>




Growing with Knowledge Management


While the concept of knowledge management
(KM) has been around since the early nineties, its acceptance as a tool to
solve specific business issues has only recently been recognized. However,
to many organizations, implementing a knowledge management strategy can
initially appear to be a daunting and overwhelming task.



(February 11, 2003)




<Back to top>




How Siemens Keeps KM Blooming


While Knowledge Management (KM) programs may
seemingly sprout up out of cracks in the sidewalk, they are in fact tender
plants that require cultivation, care and feeding. Siemens, the huge
German conglomerate with 426,000 employees in 190 countries, knows this
and nurtures its KM with hands-on management and constant tweaking.



(February 10, 2003)




<Back to top>




Document Management ROI-Positive


83 percent of adopters have recouped
investment, says Nucleus Research study; numerous direct and indirect
benefits.



(February 10, 2003)




<Back to top>




Tag—the portal’s it



Interwoven’s
MetaTagger 3.5 platform is the latest version of what it refers to as its
“content intelligence” software. The offering is said to enhance the
effectiveness of enterprise portals by providing targeted, relevant
content to the right audience enterprisewide.



(February 5, 2003)




<Back to top>




Putting the law in their own hands


A new York-based law firm is
using portal technology to organize and maintain the large volume of
information used in its practice. Milbank, Tweed, Hadley & McCloy has
implemented a knowledge management solution from
LexisNexis geared
specifically for law firms. The tool gives Milbank attorneys and legal
professionals one location to access the Milbank Research Portal, the
Internet, and the firm’s intranet, documents, memos and precedence
database. Those resources can be searched at the same time through the
portal’s one-search capability. The portal is powered by
Plumtree Software.



(February 5, 2003)




<Back to top>




CA Pushes Deeper Into Business-Intelligence Portals


Looking to extend its reach into
business-intelligence portals, Computer Associates is releasing a new
version of its CleverPath business-intelligence, data-management, and
portal software suite. The new software will expand the number of ways
users can access and act on information.



(February 4, 2003)




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BrainEKP Awarded Call Center Magazine’s Top Honor For Outstanding
Knowledge Management Solution


TheBrain Technologies Corporation, a provider
of comprehensive knowledge applications, today announced that BrainEKP for
Customer Care has been named Product of the Year for Knowledge Management
and Test Drive of the Year by Call Center Magazine.



(February 4, 2003)




<Back to top>




In Pharma, KM Navigates the ”Perfect Storm”


The strong demand for robust knowledge
management solutions in the pharmaceutical industry is due to a
convergence of factors, a "Perfect Storm" of sorts, which is driving
companies to get a grip on information and improve processes in order to
survive.



(February 3, 2003)




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January 2003





Open Text Offers Team Collaboration Suite


Open Text will offer its popular online
meeting tool and a team collaboration application as a single package to
support effective virtual teaming.


(January
30, 2003)




<Back to top>




Building a body of knowledge


Who needs to manage knowledge?
Certainly the Institute for Knowledge Management should practice what it
preaches. Associated with The
George Washington University
, the Institute decided to implement
software that would enable local and remote faculty and students to
centralize knowledge, as well as provide a hands-on approach to knowledge
management.


(January
29, 2003)




<Back to top>




New Legal KM Study Project


The
Legal Technology
Institute at the University of Florida Levin College of Law
has
released a study prospectus,
Knowledge
Management: An In-depth Look into the Current Use and Future Trends of KM
in the Legal Profession
and an associated

study questionnaire
.


(January
29, 2003)




<Back to top>




One for the road



Primus Knowledge Systems
has launched its Remote Access solution, which provides field service
representatives with the ability to download solutions for use when not
connected.


(January
29, 2003)




<Back to top>




Documents, dramatically



Correlate, the
developer of visual document management solutions for team-based
collaboration, has announced K-Map Solutions, designed to manage the
documentation needs for regulatory compliance and project documentation.


(January
27, 2003)




<Back to top>



2003 Most Admired Knowledge Enterprises (MAKE) Nominations


As of January 24, 2003, the following organizations have been
nominated as 2003 Most Admired Knowledge Enterprises…


(January
25, 2003)




<Back to top>




IBM Named Digital Content Management Company of the Year


IBM has been named the Digital Content
Management Company of the Year by Frost & Sullivan. IBM was recognized for
its comprehensive portfolio, technology leadership and commitment to open
standards.


(January
23, 2003)




<Back to top>




US KM Deployment


MRG and Fuji-Keizai USA have issued a new
report which uses the case study approach and looks at how and why a
selected group of US companies in major industries, such as automotive,
chemical, communication, construction, electronics, energy, financial,
food, IT and pharmaceutical, have recently deployed knowledge management
IT projects.


(January
22, 2003)




<Back to top>




Toyota Named Japan’s Leading Knowledge Company


The winners of the 3rd Annual Most Admired
Knowledge Enterprises (MAKE) in Japan study, conducted by the
Knowledge
Management Society of Japan
(KMSJ) in association with Teleos and The
KNOW Network, are…


(January
20, 2003)




<Back to top>




A meeting going on



SiteScape has
introduced Forum eMeeting, a real-time, Web conferencing add-on to
SiteScape Enterprise Forum 7.0. The company reports the combination
creates an integrated collaboration environment that enables users to host
real-time meetings directly within the context of their enterprise
collaboration environment and seamlessly capture all meeting information
for further collaboration.


(January
13, 2003)




<Back to top>




Healthy concern for content


To help meet accreditation
mandates, a large integrated healthcare system in Nevada has implemented
Stellent Content
Management. Washoe
Health System
will use the software to comply with requirements of the
Joint Commission on
Accreditation of Healthcare Organizations
(JCAHO), as well as to
reduce costs and improve productivity.


(January
13, 2003)




<Back to top>




Business Intelligence Trends in 2002-3


As this is my first contribution to these
columns for more than a year, I thought I would start the New Year with my
observations as to a couple of trends that have emerged during 2002, and
which I expect to have an increasing impact this year. The first area that
I want to consider is Business Intelligence.


(January
13, 2003)




<Back to top>




Business-intelligence tools have a new mission: evaluating all aspects of
a company’s business


With this year’s economic outlook still
shaky, executives are increasingly turning their analyses inward–and they
want business-intelligence tools to help them and their employees
scrutinize business processes to cut costs and operate more efficiently.


(January
13, 2003)




<Back to top>




Warehouse Worries


Data warehouses are still high-risk projects.
Twenty percent of the companies surveyed by the Cutter Consortium, an IT
consulting and market-analysis firm, say their data warehouses contribute
no value, and only 15% call them a complete success.


(January
13, 2003)




<Back to top>




The importance of a portal strategy


Companies are increasingly turning to portals
to exploit internal information and increase productivity, and they are
taking up an increasing share of software expenditure.


(January
10, 2003)




<Back to top>




Knowledge Transfer: Manufacturing Case Study


A Purdue University professor who started out
doing a research project on instituting flow manufacturing, has ended up
confronting issues of how companies change essential processes and
transfer important knowledge within their organizations.


(January
8, 2003)




<Back to top>




C3i, Inc. Selects ServiceWare To Provide KM Capabilities For Major
Pharmaceutical Clients


ServiceWare Technologies, Inc., a provider of
Web-based Knowledge Management solutions for customer service and support,
today announced that C3i has selected ServiceWare’s eService Suite
solution to knowledge-enable its help desk services for major
pharmaceutical clients.


(January
7, 2003)




<Back to top>




KM and Asian Cultures


With only a few exceptions such as Nonaka,
Takeuchi and Choo, many of the world’s leading KM gurus are from the West
— Prusak and Davenport (US), Sveiby and Edvisson (Sweden), Snowden (UK)
and Saint-Onge (Canada). While there are research institutes in
non-Western countries researching KM, such as Nomura Research Institute
(Japan) and Singapore Institute of Management (Singapore), those KM
research institutes assuming the highest profile internationally are
headquartered in western countries.


(January
5, 2003)




<Back to top>


Decem
ber 2002





Know-how emerges as asset


A small but growing number of foundations and
nonprofits are trying to figure out how to make better use of what they
know. Faced with increasingly complex social problems and a decline in
traditional sources of support, philanthropies and charities are looking
for ways to collect, sort, use and share knowledge – an emerging field
known as “knowledge management.”


(December
30, 2002)




<Back to top>



State’s troubled
knowledge management program scuttled


The State Department has decided to end its
knowledge management pilot, which the department planned and implemented
poorly, the department’s inspector general said.


(December
30, 2002)




<Back to top>



Entopia Creates Government Solutions Business


Entopia has established Entopia Government
Solutions LLC in response to demand for its KM software and services in
the government sector.


(December
25, 2002)




<Back to top>




When Content and Knowledge Management Collide


A
blend of content management systems and knowledge management tactics may
provide just the combination a company needs. By examining the following
points of overlap between content management and knowledge management,
companies can leverage that overlap to boost immediate ROI.


(December
24, 2002)




<Back to top>


Workplace Environment Hinders Knowledge Sharing


US-based Steelcase has released the findings
of its latest Workplace Index Survey. The study offers insights into how
the physical work environment impacts worker productivity and the ability
to share knowledge throughout organizations.


(December
23, 2002)




<Back to top>




Bayer Diagnostics uses IsaiX for e-learning


When Bayer Diagnostics needed a way for its
employees to share information and build skills, they turned to
Montreal-based IsaiX Technologies, for a solution.
IsaiX specializes in e-Learning and CRM tools for the
pharmaceutical and biotechnology sectors. Increasingly, companies and
organizations are using collaboration tools such as e-Learning to boost
productivity and innovation.


(December
17, 2002)




<Back to top>



They can manage



iManage has announced
new partners to its iDevelop program, which brings together companies that
have developed software applications that integrate with iManage WorkSite.
The company also introduced a new Solutions Catalog listing more than 60
products now available to extend the capabilities of WorkSite. The
comprehensive, integrated iManage WorkSite suite delivers document
management, collaboration, workflow and knowledge management accessible
through an integrated portal in a single integrated Internet solution.


(December
17, 2002)




<Back to top>



Visualization and collaboration


Developed for the
A/E/C, engineering, manufacturing and electronics markets, AutoVue 17 from
Cimmetry allows
multiple users to hold synchronous collaborative review sessions on
virtually any document over an intranet, extranet or the Internet. AutoVue
provides meeting control, co-viewing of a document, co-markup and built-in
chat functionality.


(December
11, 2002)




<Back to top>



From unstructured data, BI flows


Extracting competitive
and business intelligence from vast and varied data repositories is
crucial to Eastman
Chemical
, so it has turned to software from
ClearForest for
help managing its unstructured data.



(December 11, 2002)




<Back to top>




Pocket KM



ServiceWare has
introduced its Field Service software, which is designed for remote
personnel looking to access customer service and knowledge using
ServiceWare’s offline application and/or a wireless device.


(December
11, 2002)




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Your Say: KM in the healthcare industry


Healthcare provision is a knowledge-intensive
business, and the consequences of an organization failing to make best use
of the knowledge assets at its disposal can be severe. Simon Lelic talks
to representatives from the American Heart Association, Cilip, Fujitsu
Services, Jenny Stephany Associates and the NHS, and gauges the impact of
knowledge management in the healthcare industry so far.


(December
9, 2002)




<Back to top>




Sharing knowledge through collaboration tools


Miami-based Ryder System Inc. is a $5 billion
transportation, logistics and supply chain management company with 30,000
employees on four continents. Three years ago, it began using
collaboration tools as part of its corporate knowledge management program.


(December
9, 2002)




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Corporate Innovation Index


The Conference Board of Canada’s new
Index of Corporate Innovation (ICI) gives Canadian companies an instrument
to measure their capacity to turn knowledge into new products, processes
and services.


(December 2, 2002)



<Back to top>



Primus time


Primus Knowledge Solutions
has introduced Answer Engine Version 3.0, which is claimed to be a
scalable and easy-to-deploy solution with new capabilities for answering
customer questions in Web self-service and assisted service environments.


(December 2, 2002)



<Back to top>

 


November 2002





Teamwork Back in Today’s Workplace


The ‘do-it-yourself’ era is
over and teamwork is back in today’s workplace, according to a recent
survey of office workers conducted by the Xerox Corporation and Harris
Interactive.



(November 29, 2002)




<Back to top>




Baldwin Shelston Waters Manages Content


Baldwin Shelston Waters,
a leading intellectual property law firm with offices in Australia and New
Zealand, has deployed iManage WorkSite™ to link its professional staff and
clients firm-wide.



(November 29, 2002)




<Back to top>




Entopia Unveils Knowledge Builder Software


Entopia has unveiled
the Entopia Knowledge Builder which enables users to migrate e-content to
the knowledge base. The Knowledge Builder is a taxonomy discovery and
content classification tool designed to facilitate collaboration and
improve the location of expertise, documents and sources of existing
enterprise legacy content.



(November 27, 2002)




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Wipro recognized for global leadership in corporate-wide knowledge
management


Wipro Technologies has
received Information Today’s KMWorld – KM Reality Award validating Wipro’s
leadership in Knowledge Management. This award recognizes Wipro
Technologies’ efforts in building and maintaining a successful
corporate-wide knowledge management program. The award was presented at a
recent ceremony, KMWorld and Intranets 2002, in Santa Clara.



(November 18, 2002)




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Open Text launches Livelink for Clinicals


Open Text
provider of Livelink, collaboration and knowledge management software for
the global enterprise, has introduced Livelink for Clinicals, a solution
for managing information and reports during the clinical trials phase of
the drug approval process.



(November 18, 2002)




<Back to top>




Knowledge Worker Investment Paradox


Gartner, an IT research and
advisory firm, has released findings from its study The Knowledge
Worker Investment Paradox.




(November 16, 2002)




<Back to top>




Discovering expertise–digitally


Capturing memories through images is something that
Eastman Kodak has
specialized in. Now the company is counting on software from
Tacit to help it
capture expertise.

(November 13, 2002)




<Back to top>




Building knowledge


Entopia has released
its new Knowledge Builder software, which the company says is designed to
to enable users to easily migrate electronic content to the knowledgebase.
Entopia describes Knowledge Builder as a taxonomy discovery and content
classification tool that further facilitates collaboration and improves
the location of expertise, documents and sources of existing enterprise
legacy content.

(November 13, 2002)




<Back to top>




Human Capital ROI Study


A new study released by Deloitte &
Touche reveals that effective human capital practices can create up to 43%
greater market value between like companies. Human Capital ROI Study:
Creating Shareholder Value Through People
examined how human capital
practices contribute to shareholder value in more than 200 US and Canadian
organizations.


(November 12, 2002)



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Tentative First Steps Into Knowledge Management For Kodak


Eastman Kodak Co. is making its first foray into knowledge management, but
it’s doing so carefully. The maker of digital-imaging technology and
services is embarking on a 400-person pilot deployment of Tacit Knowledge
Systems Inc.’s KnowledgeMail software to encourage better information
sharing between engineering teams. The goal is to avoid duplicating
problem-solving efforts.


(November 11, 2002)



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KM Scouts Audi’s Competition


Audi, which attaches enough importance to KM to have created the job of
Knowledge Manager, will be using Open Text to power its Market Research
and Competitor Knowledge Base (MARCO) as well as on internally-facing
projects.



(November 10, 2002)




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Open Text Introduces New KM Tools For Large Organizations


Open Text Corporation, provider of Livelink, a collaboration and knowledge
management software, has introduced solutions for Livelink that are
designed to allow users to evaluate the quality of knowledge across a
large enterprise, improve the precision of search results, and provide
integrated expert identification.

(November 8, 2002)




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Content, collaboratively


iManage has released
WorkSite MP 3.0, the latest version of its collaborative content
management suite. The company says the new software WorkSite MP 3.0
enables centralized, secure management of all content and interactions to
increase efficiency, productivity and business growth while aiding
corporate accountability.

(November 6, 2002)




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Content management gets collaboration features


Dow Corning Corp. installed its content management system in 1996, using
the software to manage everything from project documentation to material
safety data sheets to technical reports. It also used the
Documentum-supplied system for some light collaboration, such as document
sharing, within the company.




(November 4, 2002)




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Investing in market intelligence


To raise the most capital from its historical data, the
London Stock
Exchange
is investing in new data warehouse technology. It’s deploying
a Teradata real-time
data warehouse as part of its plan to enhance the financial market
intelligence services it delivers. The solution will be deployed for the
Exchange by Accenture,
its system integration partner.

(November 4, 2002)




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Visualize knowledge in context


With new features such as advanced e-mail integration and instant
authoring for one-step knowledge contribution, BrainEKP 3.0 is available
immediately from
TheBrain
.

(November 4, 2002)




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The verdict: KM


PensEra Knowledge
Technologies
introduces the Knowledge Funnel for its
TimeKM system, which
is an offering for the legal profession that combines knowledge and time
tracking in one process. It is said to be the only KM system for
professionals designed to gather knowledge and insights from
“non-document” daily work activities, such as conversations, meetings,
e-mail and time recording.

(November 4, 2002)




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KM Certification Board Elects New Chair


Harry Tobin, KMCB Chairman since mid 2000, announced his resignation today
and Jack Merklein, Director of Knowledge & Learning for Xerox Global
Services was unanimously elected to replace him. “My new role as Chairman
is to continue the KMCB legacy established in 2002 under Harry,” says
Merklein, who is also a Certified Knowledge Manager (CKM) and KM
Instructor. The KMCB resolved to “follow as closely as possible both the
NOCA and ISO Standards for Certification Programs in the near term,
transitioning, when feasible, to complete compliance over the longer term,
as those bodies complete their specifications work.”

(November 1, 2002)




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Navigating Peaks, Troughs and Slopes – An update on KM adoption from the
Gartner Asia-Pacific Summit


KM practices and technologies, like other paradigms and fads, go through
successive phases before they mature. They tend to be sparked off by a
technology trigger, reach a peak of inflated expectations, then hit a
trough of disillusionment.



(November 1, 2002)




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Advancing in intellectual property


Many organizations claim that people are their biggest asset. The human
potential is great because of the mind and what it can do. Inventing and
innovating are some of the activities that take place.

(November 1, 2002)




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October 2002





PeerView introduces PubSTART Web suite


PeerView, a life
sciences/IT company, has launched the PubSTRAT Web Suite, a group of
Web-based workflow, team collaboration, and decision-support tools.
According to PeerView, the Web suite is designed to accelerate the
post-launch adoption of newly marketed drugs through enhanced pre-launch
market-conditioning activities.


(October 30, 2002)



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Hyperwave Launches Advanced Knowledge Management Platform


Hyperwave, a leading provider of collaborative knowledge management and
e-learning solutions has released the advanced base platform IS/6 R2. The
release of Hyperwave’s IS/6 R2 platform enhances the ability to rapidly
develop flexible collaborative knowledge management, portal and e-learning
solutions.


(October 28, 2002)



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BI Applications: Buy or Build?


The boom in business intelligence
(BI) deployments is fostering the classic debate in both business and IT
circles: which is the best route to take – build or buy?

(October 27, 2002)




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IntraLinks expands Workspace capabilities to speed clinical trials


IntraLinks has introduced new capabilities to its virtual workspace
products designed to allow pharmaceutical companies to train, test and
conduct investigator meetings through its secure and auditable digital
workspaces. The workspaces, within IntraLinks’ drug development hub, are
designed to help trial managers reach a much broader audience and reduce
the costs of training and testing hundreds of investigators. The newly
enhanced workspaces are already being utilized by Aventis to speed
clinical trials and cut costs.

(October 25, 2002)




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Knowledge management market steams ahead


Over the coming five years, the knowledge
management (KM) software and services market will exhibit strong growth as
more companies begin to understand how to apply KM practices for the
improvement of enterprise value, predicts a new report from the research
firm IDC.




(October 24, 2002)




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SoftWatch and Siebel: Changing the face of pharma marketing


SoftWatch, a provider of Internet relationship management software and
services for the global health and life sciences industries, recently
announced it has successfully validated the integration of its SRS
Enterprise Edition and SRS Pharma suite with Siebel ePharma and Siebel
Marketing. The new joint solution, which was designed specifically to
address the sales, marketing and service processes of pharmaceutical and
biotechnology companies, extends the functionality of each company’s
offerings to deliver a single product for coordinating, executing and
measuring the effectiveness of multi-channel marketing campaigns.

(October 22, 2002)




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Call Center for knowledge


A large
outsourced call center has improved the quality of its responses and call
handling times through implementation of a new enterprise knowledge
platform.

(October 21, 2002)




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Serving enterprise CM?


With its .Net and
Web services capabilities, Microsoft believes its
Content
Management Server (CMS) 2002
provides a significant alternative to
other enterprise CM offerings. CMS 2002 is part of Microsoft’s .Net
Enterprise Server family, which also includes BizTalk Server, Commerce
Server and SharePoint Portal Server. CMS 2002 provides deeper integration
with .Net and support for industry standards, resulting in a more
extensible, flexible and powerful Web content management solution,
Microsoft claims.

(October 21, 2002)




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Pall casts Accolade globally


Pall Corporation will
use software from Sopheon
to capture and use the learning that emerges during the product
development cycle. The company plans to deploy Sopheon’s Accolade product
development offering globally, which will entail 400 users initially in
research and development, manufacturing and marketing.

(October 16, 2002)




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Accenture survey reveals traditional pharma model probably not the best
for growing biotechs


A new Accenture survey of leading
pharma and biotech executives concludes “biotechs must remain nimble and
flexible or risk losing their innovative edge.” According to the group,
biotechs are facing an emerging paradox that pits their strength for
innovation against the growth that is critical to their futures.

(October 15, 2002)




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Knowledge management pays off for BAE Systems


It’s one of those blue-sky goals to which many big
companies only aspire: capturing the seemingly infinite amount of
intellectual capital that’s carried by tens of thousands of employees
around the world and using it to achieve competitive advantage. But it’s a
flight that’s well under way at London-based BAE Systems PLC, formerly
British Aerospace, which is getting solid returns on a knowledge
management intranet. Thousands of BAE engineers scattered across five
continents in 110 offices are using the system to search for information
that may be vital to big initiatives and to identify and eliminate
redundant project work.


(October 14, 2002)




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Innovation is the key to success


Here we are, at the beginning
of the 21st century, and what do we know about innovation? Innovation is
quite a tough concept to understand. In business it lies at the junction
of behavioral, cognitive and management sciences, to name but a few.

(October 14, 2002)




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Asia’s Leading Knowledge Enterprises Recognized


The winners of
the 1st annual Asian Most Admired Knowledge Enterprises (MAKE) study,
conducted by Teleos in association with The KNOW Network, are (in
alphabetical order):

– Asahi Breweries (Japan)

– Fuji Xerox (Japan)

– Infosys Technologies (India)

– Kao (Japan)

– NTT Data (Japan)

– PCCW Ltd. (Hong Kong)

– Samsung SDS (Korea)

– Sony (Japan)

– Taiwan Semiconductor Manufacturing Company (Taiwan)

– Toyota (Japan)

(October 12, 2002)




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Lotus Releases Collaboration Products


IBM has released an array
of Lotus software products that support new ways of working based on rapid
advances in information technology and connectivity. According to IBM, the
new products represent major steps forward in supporting dynamic work –
collaboration, learning and knowledge sharing across organizational,
geographical and technical boundaries.

(October 11, 2002)




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Rediscovering friends online


Reconnecting
with old friends should be a little easier, thanks to knowledge management
software from Verity.
Classmates Online,
a personal networking service that is said to have more than 31 million
members, has implemented a three-tier KM infrastructure to help users
search, find and connect with others. According to a recent press release
from Verity, its K2 Catalog integrates the three tiers of KM: discover
(search), organize (intelligent classification) and connect
(personalization).

(October 9, 2002)




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Internal collaboration: a survival tool for pharma in a changing drug
discovery landscape


With revenues from established
blockbusters beginning to slip and the number of NCEs introduced each year
in rapid decline, the pharmaceutical industry is facing an unprecedented
challenge to optimize its R&D investments and find new ways to foster
innovation in an increasingly difficult drug discovery landscape. A new
report from IBM’s Institute for Business Value (IBV) concludes unless
pharmaceutical companies improve internal collaboration across traditional
boundaries within their organizations, they will be unable to maintain or
recover the double-digit earnings growth their stockholders have come to
expect.

(October 8, 2002)




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Knowledge Management – how seriously should we take this concept?


The concept of knowledge management has been around for about a decade.
Many organizations now have a chief knowledge officer. Should we take the
concept seriously? How is it practiced? In what direction is it going?

(October 4, 2002)




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Managing the knowledge worker


Whilst many organisations are
slowly recognising the value that knowledge and insight can add to their
business, many are still struggling with the management of the knowledge
work force. We all know that the monster manager is likely to destroy any
potential that employees, and subsequently the organisation as a whole,
may have. But when you move up the food chain to the knowledge worker the
problems become more complex.

(October 2, 2002)




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Open Text Introduces Enterprise Content Integration for Livelink


Open Text Corporation, provider of Livelink, a collaboration and knowledge
management software for the global enterprise, has introduced Livelink
Doorways, which is designed to allow users in Livelink to access and use
content from other repositories within an enterprise. Livelink Doorways is
the third recently announced content-centric initiative by Open Text
intended to further integrate collaboration and knowledge management.

(October 2, 2002)




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