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July 2003 |
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Sweet collaboration at Nektar
With its work force increasing
in two years from about 200 to almost 1,000,
Nektar Theraputics
faced some challenges. Because of its rapid growth, the drug delivery
technologies company had no standard development platform or means to
collaborate across three locations in two countries. Running at 87%
uptime, the server often crashed, causing enormous losses in terms of data
and productivity.
(July 30, 2003)
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A room with a view
Documentum reports
eRoom 7.0 delivers a completely scalable, enterprise-grade collaboration
offering with new project and program management capabilities.
(July 30, 2003)
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KM Ranks Third in Bank Investment Plans
Technology spending by North American banks
will remain flat for 2003, based on a recent survey of CIOs by Giga
Information Group, part of Forrester Research. IT budgets will be spent on
initiatives that concentrate on improving regulatory compliance, risk
management and increased productivity.
(July 29, 2003)
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Knowledge Workers Suffer Productivity Decline
Knowledge workers spend some 32% of their
time helping others resolve questions, resulting in significant
productivity losses, according to a Collaborative Strategies LLC study
commissioned by ePeople.
(July 29, 2003)
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University Intellectual Capital Transfer
Innovations from academe are shaping industry
and the world at a faster pace than ever before. And based on recent
survey results released by the association of University Technology
Managers (AUTM), The University of North Carolina at Charlotte's Office of
Technology Transfer is recognized as one America's best at putting
intellectual capital to work.
(July
28, 2003)
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Case study: Cultivating knowledge through collaboration
Knowledge needs to be circulated in order to
grow and evolve into innovation. Recognizing the valuable role
collaboration plays in cultivating knowledge, F. Hoffmann-La Roche AG
(Roche), a leading healthcare and pharmaceutical company, began searching
for an information-sharing solution to support the full lifecycle of its
global team projects; a solution which would strengthen processes and add
significant value to development projects.
(July 22, 2003)
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Inxight white paper: A research engine for the pharmaceutical industry
Next to laboratory work, information
gathering and analysis are the most time-consuming—and mission
critical—activities in pharmaceutical research and development. Advances
such as high throughput screening and combinatorial chemistry have
revolutionized the laboratory end of the process. But, the researcher’s
tools for locating and analyzing information remain fundamentally
unchanged despite waves of cosmetic updates to user interfaces and
expanded access to content via the Web and online libraries.
(July 22, 2003)
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What Knowledge Management Isn't
Knowledge management isn't CRM or content
management, but a way to acquire, retrieve, adapt, and reuse information
that in turn improves the bottom line.
(July 21, 2003)
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Knowledge is Power: KM Remains Vital to Firm Success
Knowledge management became a buzzword in law
firms throughout the world in the 1990s. As firms learned how acquiring
and leveraging knowledge effectively within client organizations
contributed to their successes, many firms began to embrace KM with full
force. But in the current weakened economy, law firms are cutting back on
KM initiatives in order to control expenses. Despite the retreat from the
knowledge management arena, many firms still recognize that KM is not just
a passing trend -- it is an integral information-management tool for law
firm operations now and in the future, according to a recent informal
survey.
(July 21, 2003)
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Hosted, secure DM
Said to deliver enhanced
document management capabilities, improved workflow, collaborative tasks
and reminders, as well as numerous usability enhancements, WebWorkZone 7.0
has been released by
SiteScape. The company claims the new features will make the product
make it easier for distributed teams to bring people, information and
resources together to increase revenue, drive profitability and enhance
customer satisfaction.
(July 21, 2003)
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One-stop content for 7-Eleven
Speed and cost efficiency are
two of the features sought by convenience store chain
7-Eleven in
implementing a new content integration system. The technology the retailer
chose will enable store operators and employees at 5,800 locations in the
United States and Canada to access vital reports, nuggets of knowledge,
documents, images and other data across its information delivery system.
(July 21, 2003)
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Power for attorneys
LexisNexis has
unveiled Total Search, what the company describes as an integrated search
application that enhances knowledge sharing within a law firm by providing
access to both internal and external content in a single search using the
lexis.com user interface. Total Search provides access to internal content
such as briefs, pleadings and memoranda while simultaneously searching the
content available from LexisNexis.
(July 16, 2003)
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Knowledge search and discovery
New search and categorization
software will help employees of
Rabobank, a large
retail bank in the Netherlands, find what they're looking for.
(July 16, 2003)
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World's Leading Knowledge-Driven Enterprises Named
Organizations dedicated to growth through
innovation and knowledge management create shareholder value twice as fast
as their competitors, reports Teleos in the 2003 Global Most Admired
Knowledge Enterprises (MAKE) Study. The 6th annual Global MAKE Winners are
...
(July 14, 2003)
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Entrieving information
A new software implementation will help the
U.S. Army develop and deploy taxonomies across its communities of practice
to enhance information sharing and retrieval.
(July 14, 2003)
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KM at US Homeland Security
Technology is playing a major role in
national security, enabling the new US Department of Homeland Security to
collect, analyze and share information and knowledge that could help
anticipate or respond to an attack.
(July 11, 2003)
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McKesson Enhances Clinical Knowledge Management Strategy
As the next step in its strategy to utilize
industry-standard tools for clinical knowledge management, McKesson
Information Solutions announced today that it will incorporate solutions
from SNOMED(R) International and Health Language, Inc., into its Horizon
Clinicals(TM) suite. Horizon Clinicals is McKesson's next-generation,
integrated offering for physicians, nurses, pharmacists and other
clinicians across a variety of care settings.
(July 10, 2003)
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Ken and the Art of Motorcycle Maintenance
Is KM as easy as... riding a bike?
(July 10, 2003)
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Stellar Web content management
Stellent rounds out
its content management suite of products with Site Studio, a new Web
content management application. With the new offering, Stellent’s Web
content management provide universal content architecture and includes
document management, collaboration, records management and digital asset
management.
(July 9, 2003)
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CoCreate Collaborative Suite
OneSpace offers meeting, document sharing,
engineering collaboration toolset for $120 per month; connects project
teams and outsourcing partners.
(July 8, 2003)
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SiteScape Introduces Collaboration Modules
SiteScape has created three more
collaboration solution modules built on its SiteScape Enterprise Forum 7.0
platform. SiteScape is offering Forum Proposal Collaboration, Forum
Partner Collaboration and Forum HR Collaboration.
(July 7, 2003)
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Why doesn’t knowledge matter?
Ask most people in business today the
question ‘does knowledge matter?’ and the answer would probably be a
resounding yes. But, maybe, the question we should be asking is ‘does
knowledge matter in our organization?’ If we asked this question, I think
we’d receive a very different response.
(July 7, 2003)
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Intellectual Property Guide
Ogilvy Renault, one of Canada's leading law
firms, has published Intellectual Capital, Real Benefits, a guide to help
business leaders develop and implement successful intellectual property
management strategies.
(July 3, 2003)
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Portal Delivers 237% ROI for McGuireWoods
According to an independent analysis
conducted by Nucleus Research, a Massachusetts-based firm that evaluates
financial returns on IT assets, McGuireWoods LLP has achieved a 237% ROI
on its Hummingbird Portal (tm) 5 deployment. The five-month payback period
was based on improved service opportunities due to enhanced access to
knowledge assets, streamlined internal processes and increased employee
productivity.
(July 2, 2003)
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New Software Provides Knowledge Workers with Web-Based Productivity
Solution
Stratabase announced the 1.0 beta launch of
its new hosted web-based knowledge worker productivity solution,
Relata.com™. The new knowledge worker productivity application is a first
for the industry, and is being offered on a monthly-subscription basis,
through a standard web browser.
(July 2, 2003)
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Behind the scenes at Wipro: How a KM vision became reality
Wipro Technologies'
knowledge management initiative has its roots in a quality assurance
system that the company developed over a decade ago. Although relatively
new to the IT business at the time, Wipro sought to benchmark its
performance against top international standards.
(July 1, 2003)
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KM rushes to SARS cure:Canadian effort enhanced by “virtual home” Web site
In the rush to find a cure for SARS, a major
initiative funded by the government of British Columbia is applying KM
technologies to share information and collaborate among a global team of
scientists trying to develop a vaccine for the respiratory syndrome.
(July 1, 2003)
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June 2003 |
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KM Critical to Healthcare Customer Service
A study of healthcare executives, sponsored
by KANA, has examined future eCRM purchasing decisions. Some 65 percent of
the participants cited the addition of proactive and personalized
marketing solutions to improve the overall services offered to members as
their next e-service implementation. These proactive marketing solutions
are seen as a cost effective way to build upon previous CRM deployments,
including knowledge bases and e-mail
management.
(June 26, 2003)
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Walking through workflow
To maintain its
self-proclaimed status as #1 in the car rental industry,
Hertz knows its
business processes must flow smoothly. Effective, streamlined operations
keep the company on its toes competitively and better able to serve its
customers.
(June 25, 2003)
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Content in concert
Offering software for imaging,
workflow, collaboration and records management,
Optika has formed a
partnership with
Percussion Software, which claims to be the first ECM vendor to
provide cost-effective, multichannel delivery for efficient content reuse.
(June 25, 2003)
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Bruce Power plugs into knowledge management tool
Bruce Power is now looking to deploy its
knowledge repository across all business units. For instance, a worker
assigned to do maintenance on a piece of equipment could not only find out
what repairs were last done on that equipment, but also who did the work
and what their particular experiences were that might be relevant.
(June 23, 2003)
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2003 Asian MAKE Nominees
As of June 20, 2003, the following Asian
founded and headquartered organizations have been nominated for the 2003
Asian Most Admired Knowledge Enterprises (MAKE) Award ...
(June 20, 2003)
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Online Social Networks Grow in Power
"As knowledge management and access to
information have become central to all of our social and economic well
being, so it has happened that social networks have grown in power,"
states Will Hutton, Chief Executive of The Work Foundation.
(June 19, 2003)
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NetBank, Inc. Begins Implementation of Enterprise-wide Electronic Document
Management System
NetBank, Inc. parent company of the country's
first commercially successful Internet bank,
NetBank(R), announced
today it's implementing an enterprise-wide electronic document management
system to help capture, organize and disseminate information across all
business units.
(June 19, 2003)
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Interactive Web-Based Knowledge Applications Provide Leaders With
Just-In-Time Information And Tools To Manage Today's Business Complexities
Nxknowledge Corporation, specializing in
transforming the power of people and their performance into effective
results, introduces the first two in a series of online knowledge
applications.
(June 18, 2003)
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KM Makes Gains in Legal Sector
A well-managed, enterprise-wide program of
legal research and knowledge management will yield at least a 5% savings
on an average corporate legal services budget, and $1 million in savings
for each $4 million spent on legal research, according to the results of
the '2003 Knowledge Management Study.'
(June 18, 2003)
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TFPL launches knowledge and information skills toolkit
TFPL Ltd has launched its Knowledge and
Information Skills Toolkit - a web enabled diagnostic tool designed to
help individuals and organisations identify and assess the skills they
have and need to operate successfully in the knowledge economy.
(June 17, 2003)
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Working together improves health
A large healthcare
organization in New Mexico has deployed enterprise content management
software to improve organizational effectiveness and reduce costs. The new
application at the University
of New Mexico Health Sciences Center's will provide a collaborative
environment for users to create, store and retrieve documents.
(June 16, 2003)
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Construction giant boosts knowledge management
Construction firm John Laing is embarking on
the first stage of a company-wide knowledge management strategy, rolling
out a content management system to allow employees to access information
from any location.
(June 16, 2003)
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Packing more punch
Designed to allow customer
service and support agents to continually capture, create and refine
answers to customer problems within their workflow, eServer 5.2 from
Primus Knowledge Solutions
will be released later this month.
(June 16, 2003)
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Help for Sarbanes-Oxley
With its launch of a corporate
governance platform for its flagship product Livelink,
Open Text says it
gives companies a single system to manage critical information and
collaboration in the face of Sarbanes-Oxley regulations.
(June 16, 2003)
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Global giant extends grip on knowledge
Motorola is
expanding its use of the collaboration and knowledge management software
that is the foundation for its global intranet called Compass.
(June 11, 2003)
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Insider Cyber Attacks Threaten Collaboration
Most Website terror attacks within the next
two years will be financially or politically
motivated, according to a new Gartner
research study. Enterprise collaboration and
knowledge sharing are especially at risk.
(June 11, 2003)
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Salesforce.com goes K-Bus
To allow users to instantly
locate, view and connect enterprise content relevant to a
salesforce.com
record, the CRM firm, and
Entopia, which calls itself an enterprise knowledge infrastructure
provider, have partnered to extend CRM service. Entopia used its standard
development tools, combined with the Web services provided by
salesforce.com, to rapidly integrate its K-Bus Knowledge Locator.
(June 11, 2003)
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Management Tools & Trends Survey
According to the new Management
Tools & Trends study released by Bain &
Company, knowledge management
strategies and initiatives are found in 62 percent of the companies surveyed - placing
it in 15th position in Bain's Top 25 list of
tools.
(June 10, 2003)
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2003 Global MAKE Finalists
Teleos, in association with The KNOW
Network, has announced the 49 Finalists in
the 6th annual Global Most Admired
Knowledge Enterprises (MAKE) study.
(June 9, 2003)
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Pan-Canadian Health Informatics Collaboratory
A group of leading Canadian universities,
health information associations and
companies are in the final stages of creating
a first-of-its-kind knowledge management
and collaborative e-learning platform for
Health Informatics.
(June 5, 2003)
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Below the Surface
How Intec Engineering evolved, developed and
analyzed the right KM system to uncover tacit knowledge within the
organization.
(June 5, 2003)
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KM to speed SARS vaccine
Severe Acute Respiratory
Syndrome (SARS) Accelerated Vaccine Initiative (SAVI), a project recently
funded by the government of British Columbia will use
Knexa’s technology to
help co-ordinate research activities such as vaccine formulation, genomics
and immunology.
(June 4, 2003)
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Georgia on its mind
The state of
Georgia hopes to get
the most from its intellectual capital through implementation of search
and categorization software at its Web site, which now includes
multiagency, online resources for residents, businesses and institutions.
(June 4, 2003)
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Raytheon Forms Solutions Division
Raytheon, a leading US aerospace and defense
manufacturer, has formed an information solutions division which will
focus on four areas within the US government IT arena. The new division
has been created to deliver large-scale information technology and
knowledge management solutions.
(June 4, 2003)
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Knexa Partners with Leading Knowledge Management Consultancy
Knexa Solutions has signed a partner
agreement with the Brazilian consultancy TerraForum Consultoria S/C Ltda.,
www.terraforum.com.br. TerraForum will market Knexa’s software and
services to its client base in the private and public sectors and Knexa
will leverage TerraForum’s extensive consulting expertise.
(June 3, 2003)
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A Decade of KM
A report on "Real-World Best Practices" from
American Productivity and Quality Center's 8th KM conference.
(June 3, 2003)
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Petróleos de Venezuel SA
In 2002 and again this year, Petróleos
de Venezuel SA (PDVSA) was recognized
by the Global Most Admired Knowledge
Enterprises (MAKE) study as South
America's leading knowledge-driven
company.
(June 2, 2003)
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A
Measurable Proposal
He's back—and Tom Davenport's betting on a
new, big idea: knowledge workers are people too. Can their processes be
quantified? Can we help their plight? This might just be the new
reengineering.
(June 1, 2003)
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May 2003 |
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Human Capital Reporting
David Ticoll, a Canadian business adviser and
author, has some interesting comments regarding intellectual capital
statements in company annual reports.
(May 29, 2003)
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US Army Adds mGen to Portal
mGen has integrated mGen
Enterprise, its learning and knowledge management system used by the US
Army's Battle Command Training Program (BCTP), to the
Army Knowledge Online (AKO)
portal.
(May 29, 2003)
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Glazed with sweet success
Doughnut creator
Krispy Kreme is
using KM technology to help keep its business operations running in pace
with the rising popularity of its product.
(May 28, 2003)
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Tacit ships ActiveNet 1.0
Tacit Knowledge Systems
has released ActiveNet, its much-anticipated new enterprise software
product developed with extensive input from Tacit’s customers over a
12-month cycle of focused product innovation. ActiveNet is said to
represent a breakthrough for collaboration and information sharing in
large or complex organizations. The software reportedly ensures that
workers always know whom they should be talking to and what they should be
talking about, continuously driving and coordinating the most valuable
collaboration and sharing activity.
(May 28, 2003)
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North America's Leading Knowledge Enterprises
Organizations dedicated to growth through
innovation and knowledge management create shareholder value twice as fast
as their competitors, reports Teleos in the 2003 North American Most
Admired Knowledge Enterprises (MAKE) Study.
(May 27, 2003)
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EU KM Forum
The European Union Knowledge Management Forum
-
KM Forum - is helping Europe to build the critical mass of knowledge
required to ensure that it meets the Lisbon objective of becoming the
world's most competitive knowledge-based economy by 2010.
(May 26, 2003)
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GE invests in collaboration tools
GE Industrial Systems is using browser-based
collaboration tools to speed up the development of its products.
(May 21, 2003)
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'Knowledge Management' Label - No Consensus
From the movement's outset, many
practitioners have been unhappy with the term 'Knowledge Management.' The
usual criticism is that knowledge cannot be managed. An informal survey
has been conducted of KNOW Network members to see where they stand on this
issue.
(May 15, 2003)
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Roche streamlines development with Livelink
At the LiveLinkUp Paris conference, Open Text
Corporation announced Roche has implemented Livelink at its headquarters
in Basel, Switzerland and rolled it out across its global organization.
(May 14, 2003)
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KM Critical to Long-Term CRM Success
In a new 'spotlight' report, The Case for
Knowledge Management in CRM, Gartner analysts note that KM has been slow
to develop in CRM processes. Currently most CRM products that claim to
support KM include mostly knowledge-base (k-base) management. While these
k-bases do improve internal productivity and even provide customer value
in self-service environments, they rarely offer competitive process design
or distinguished service capabilities.
(May 13, 2003)
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PeopleSoft University Measures ROI
PeopleSoft has deployed
KnowledgeAdvisors' Metrics that Matter(tm) software to measure
learning investments within the company's corporate university.
PeopleSoft's corporate university trains a workforce of 8,500 employees.
(May 13, 2003)
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Talking about mGen
mGen, known as a
developer of advanced distributed knowledge, human capital and learning
management systems, announced First Responder, a new software solution
said to allow government organizations to build teams based on
competencies, demographics, surveys and other employee information.
(May 7, 2003)
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The lights are on, but nobody’s home – what are we really telling
customers with our CRM tools?
The only thing worse than not having the
right CRM tools to build strong relationships with your customers is
sending the wrong message through them: that you just don’t care. A recent
study conducted by the Customer Respect Group, an international research
and consulting firm focused on how corporations treat their customers
online, paints a pretty bleak picture when it comes to communications
between pharmaceutical manufacturers and their customers online.
(May 6, 2003)
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KM Down Under
Communities of practice are emerging as a key KM tool for a wide variety
of organizations ranging from the private to public sector in Australia;
community performance metrics and inter-organizational knowledge linkages
will be strong focus areas, according to KM professionals who gathered in
Melbourne recently for the Knowledge Management Challenge 2003 conference
hosted by Standards Australia.
(May 5, 2003)
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Ultimate DM
Ultimus, a well
respected Web-based workflow automation software provider, has partnered
with Hummingbird
in a deal designed to integrate the strengths of business process and
document management.
(May 5, 2003)
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Looking Into Content Management?
Before you sink $1.5 million into a content
management system you'll scrap a year later (don't laugh: one company
did), do your planning and needs assessment first.
(May 1, 2003)
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To Collaborate or Control?
Control-oriented content management promises security, whereas
collaboration software promises productivity.
(May 1, 2003)
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KM Promise Award winner Kamoon Connects to process management
Effective human capital
management (HCM) is one of the most elusive goals in enterprise management
today. Equally difficult—and closely related—is the successful
exploitation of tacit knowledge.
Kamoon has taken on
the challenge of making inroads into both domains. The company won
KMWorld's Promise Award in 2002 based on its ability to provide an
innovative technology solution for implementing and integrating knowledge
management practices into its business processes. Its Kamoon Connect
series of products are designed to manage the human side of information
exchange. They allow users to locate experts and share knowledge, as well
as support the development of a repository that captures tacit knowledge.
(May 1, 2003)
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April 2003 |
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Appian's US Army Portal Recognized
Appian, a provider
of real-time, enterprise web solutions, has received the Digital
Consulting Institute's (DCI) 2003 Best Internal Portal Award for the
design and deployment of the
Army Knowledge Online (AKO), the US Army's enterprise knowledge
management portal.
(April 29, 2003)
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LPSL LLP Selects West km
Lane Powell Spears
Lubersky LLP will implement
West's new
knowledge management service, West km, which enables legal professionals
to meet their clients' needs by providing access to the collective and
historical experience and expertise from across the firm.
(April 29, 2003)
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