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4/03-7/03 Archives
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Knowledge Management News & Views

(in reverse chronological order)


Some
Sources for KM News





Information Technology (IT) Toolbox



KM World



Know Network



See the KM Publications Links
page for more


August 2003





Knowledge management failures central to Shuttle disaster


Knowledge management systems failures played
a major role in February’s Columbia space shuttle disaster, the final
report of an official investigation has claimed.




(August 27, 2003)



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New application for contact collaboration



Contact
Network
has announced the latest version of its flagship application,
which allows organizations to better leverage their extended network of
employees’ contacts and use their collective relationship capital within a
secure, private internal network.




(August 26, 2003)



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European Innovation Project


A pan-European project, supported by the
European Commission, is currently developing a multi-media innovation
training tool to boost the competitiveness of  small businesses.




(August 26, 2003)



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Knowledge management in an unordered world


David Snowden, Director of the
Cynefin Center for Organizational Complexity, told attendees at the recent
eyeforpharma Knowledge Sharing Strategies for the Pharma Lifecycle
conference that their knowledge management initiatives will only be
successful when those initiatives include a new set of tools and
techniques for unordered domains. “If you carry on using ordered
techniques for unordered systems, you are doomed to repeat the knowledge
management failures everybody’s been going through for the past eight
years or so,” Snowden warned.




(August 20, 2003)



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CH2M Hill captures, shares knowledge


Communities of practice are
helping CH2M Hill
recapture its small-company culture from the early days when employees
could connect with an expert in one or two phone calls.




(August 20, 2003)



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Knowledge management has gone from pie-in-the-sky promises to
more-realistic applications


This just in from the knowledge-management
front: Whatever your company is doing in this area, and it probably should
be doing something, don’t call it knowledge management.




(August 18, 2003)



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Specialists Offer Their Essential Knowledge-Management Ingredients


Knowledge-management practitioners share what
they consider the essential elements of a company program.




(August 18, 2003)



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I.T. Manifesto: Know What People Want


Knowledge management and Karl Marx share the
same initials. Sure, it may just be coincidence, but that doesn’t stop
consultant Bijoy Goswami from describing knowledge management as too often
ending up as the "communism of the enterprise."




(August 18, 2003)



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Collaboration Nation


Companies carve out new and improved ways to
share. Collaboration is a great word. Enough syllables to sound important.
Common enough that everyone knows what you mean. And it seems like it
should lend itself so well to technology.




(August 18, 2003)



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ULTIMUS announces AN INDUSTRY FIRST By Appointing A CHIEF PROCESS OFFICER


Ultimus, the leading provider of complete
workflow automation and business process management (BPM) solutions, today
announced that it has appointed Jeff Smith to the position of Chief
Process Officer (CPO). In his new role at Ultimus, Smith will be the first
CPO from a BPM vendor who will be available to consult with customers at
the same time he accelerates his company’s own use of BPM.




(August 18, 2003)



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Strategic: Military Works With What It Knows


A Navy team is building an engine that will
capitalize on shared knowledge for the Fleet Information Warfare Center,
which is responsible for developing IT tools.




(August 15, 2003)



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Software Tracks Down the Experts


Visible Path and a similar startup Spoke
Software mine computer networks to determine who in a company knows whom
in the world, and how well. But a big question is whether people will
reject these technologies as too intrusive.




(August 13, 2003)



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Hyperwave Brings Collaborative Knowledge Sharing and Elearning to Wealth
Management Market


In the current global equities market, most
financial services institutions have seen a dramatic shift in their
revenue stream from a transaction-based model to one based on
relationships. As these firms seek new ways to train and certify their
staff in new products and legislative requirements, technology has become
more critical than ever in deepening the relationship between advisor and
client.




(August 11, 2003)



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Asia’s 2003 MAKE Finalists Named


The finalists in the 2003 Asian Most Admired
Knowledge Enterprises (MAKE) study, conducted by Teleos in association
with The KNOW Network, have been released. A total of 27 organizations
-founded and headquartered in Asia – have been recognized.




(August 10, 2003)



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Customer Lifetime Value


Customer Lifetime Value (CLV) – the present
value of the likely future income stream generated by an individual
purchaser – is becoming an important aspect of managing customer
knowledge.




(August 8, 2003)



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Put email at the heart of your knowledge management activities


We are awash in a sea of email but we don’t
have the tools to manage or exploit this resource. On average, an employee
in a large organization sends 10,000 emails a year internally and
externally. People can spend up to two hours a day creating and replying
to email. Emails carry the information lifeblood of the organization and
yet we don’t exploit this information. The information contained in an
email is important but equally important is what the emails tell us about
the complex network of email communications in the organization.




(August 7, 2003)



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M&S rolls out knowledge management network


High-street retailer Marks & Spencer will,
next month, complete the rollout of an information-sharing portal across
its 600 strong IT department.




(August 7, 2003)



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Mobile ‘KM’


Students from the University of Birmingham’s
school of engineering are testing a new mobile ‘knowledge management’
system developed by BT’s research, technology and IT operations business –
BT Exact.




(August 6, 2003)



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Homeland Security Drives US Government KM Spending


The US government’s need to gather and share
intelligence as part of America’s expanding homeland security efforts will
propel spending on knowledge management software and services, according
to a report issued by the market intelligence firm INPUT.




(August 5, 2003)



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Multi-tenant-enabled CCM



iManage has released
what it calls the only content management and collaboration platform
designed for shared service and application service provider (ASP) models
while minimizing physical infrastructure investments.




(August 4, 2003)



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IDC Releases Portal Vendors Market Study


Service providers are rushing into the
enterprise portal services (EPS) market, breathing new life into knowledge
management (KM) offerings, notes IDC in its new study Worldwide Enterprise
Portal Services Competitive Analysis, 2003: 18 Players Shaping the New
Face of Knowledge Management. According to this new report, growth in the
worldwide EPS market is outpacing the growth of most IT services markets.




(August 1, 2003)



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A Slow Turning


Law firm Winston & Strawn turns to CRM for knowledge management, because
who you know is as important as what you know.




(August 1, 2003)



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