White Papers Bibliography

Knowledge Management White Paper Bibliography

	“A Note on Knowledge Management” by David A. Garvin and Artemis March Harvard Business School Case Study; November 1997
	"American Management Systems, Inc.: The Knowledge Centers" by Dorothy Leonard and Sylvia Sensiper Harvard Business School Case Study; September 1998
	"Balancing Act: How to Capture Knowledge Without Killing It" by John Seely Brown and Paul Duguid Harvard Business Review; May 2000
	"Buckman Laboratories (A)" by William E. Fulmer Harvard Business School Case Study; October 1999
	"Care in Knowledge Creation" by Georg Von Krogh California Management Review; April 1998
	"Client Co-Production in Knowledge-Intensive Business Services" by Lance A. Bettencourt; Amy L. Ostrom; Stephen W. Brown; Robert I. Roundtree California Management Review; July 2002
	“Creating a Strategy to Manage Knowledge” by Morten T. Hansen, Nitin Nohria, and Thomas Tierney; Keith Cerny; Steven E. Prokesch Harvard Business Review OnPoint Collection; February 2000
	*"Creating a System to Manage Knowledge"* by Thomas H. Davenport; David Garvin; Alavi Maryam Harvard Business Review and Case Collection; August 1998
	*"Creating an Informal Learning Organization"* by Harvard Management Update editors Harvard Management Update; July 2000
	"DaimlerChrysler Knowledge Management Strategy" by Michael G. Rukstad; Peter J. Coughlan; Carl Johnston Harvard Business School Case Study; September 2001
	"Data to Knowledge to Results: Building an Analytic Capability" by Thomas H. Davenport; Jeanne G. Harris; David W. DeLong; Alvin L. Jacobson California Management Review; January 2001
	*"Do We Know How to Do That?: Understanding Knowledge Management"* by Constantine Von Hoffman Harvard Management Update; February 1999
	"Firms as Knowledge Brokers: Lessons in Pursuing Continuous Innovation" by Andrew Hargadon California Management Review; April 1998
	"Getting It Right the Second Time" by Gabriel Szulanski and Sidney Winter Harvard Business Review; January 2002
	"Harnessing the Value of Experience in the Knowledge-Driven Firm" by Eliezer Geisler Business Horizons Article; May 1999
	"How to Invest in Social Capital" by Laurence Prusak; Donald J. Cohen Harvard Business Review OnPoint Collection; March 2002
	"If Only We Knew What We Know: Identification and Transfer of Internal Best Practices" by Carla O’Dell and C. Jackson Grayson California Management Review; April 1998
	"Introducing T-Shaped Managers: Knowledge Management’s Next Generation" by Morten T. Hansen and Bolko Von Oetinger Harvard Business Review OnPoint Collection; April 2001
	"Knowledge Management at Andersen Consulting" by Morten T. Hansen and Thomas H. Davenport Harvard Business School Case Study; July 1999
	"Knowledge Management at Ernst & Young" by Miklos Sarvary and Ann Marie Chard Harvard Business School Case Study; September 1997
	"Knowledge Management at NASA and Jet Propulsion Laboratory (JPL)" by Dorothy Leonard; David Kiron Harvard Business School Case Study; September 2002

	“Knowledge Management: Four Obstacles to Overcome” by Harvard Management Update staff Harvard Management Update; August 2000
	“Knowledge Management: Four Practical Steps” by Diane McFerrin Peters Harvard Management Update; March 2000
	*"Knowledge Management: Philosophy, Processes, and Pitfalls"* by Christine Soo; Timothy M. Devinney; David F. Midgley; Anne Deering California Management Review; July 2002
	“Knowledge Management’s Social Dimension: Lessons From Nucor Steel” by Anil K. Gupta and Vijay Govindarajan MIT Sloan Management Review; Fall 2000
	"Leading the Knowledge-Based Organization" by Jeffrey Pfeffer and Robert I. Sutton; W. Chan Kim and Renee Mauborgne; Dorothy Leonard and Susaan Strauss Harvard Business Review OnPoint Collection; February 2000
	"Learning From Collaboration: Knowledge and Networks in the Biotechnology and Pharmaceutical Industries" by Walter W. Powell California Management Review; April 1998
	"Managing Knowledge" by Rebecca Saunders Harvard Management Communication Letter; June 2000
	"Measuring Value Creation with the Balanced Scorecard" by David P. Norton Balanced Scorecard Report; May 2000
	"Organizing Knowledge" by John Seely Brown and Paul Duguid California Management Review; April 1998
	"Preserving Knowledge in an Uncertain World" by Eric Lesser and Laurence Prusak MIT Sloan Management Review; Fall 2001
	"PricewaterhouseCoopers: Building a Global Network" by Ali F. Farhoomand, Marissa McCauley, Peter Lovelock, MinakoFukagata Harvard Business School Case Study; January 2000
	"Research Directions for Knowledge Management" by David J. Teece California Management Review; April 1998
	"The Concept of "Ba": Building a Foundation for Knowledge Creation" by Ikujiro Nonaka and Noboru Konno California Management Review; April 1998
	"The Eleven Deadliest Sins of Knowledge Management" by Liam Fahey and Laurence Prusak California Management Review; April 1998
	"The Role of Tacit Knowledge in Group Innovation" by Dorothy Leonard and Sylvia Sensiper California Management Review; April 1998
	"The State of Notion: Knowledge Management in Practice" by Rudy Ruggles California Management Review; April 1998
	"The World Bank and Knowledge Management: The Case of the Urban Services Thematic Group" by William E. Fulmer Harvard Business School Case Study; January 2001
	"Turn Customer Input into Innovation" by Anthony W. Ulwick Harvard Business Review OnPoint Collection; January 2002
	"What a Great Idea" by Myra Hart; Susan S. Harmeling Harvard Business School Case Study; August 2001
	"What’s Your Strategy for Managing Knowledge?" by Morten T. Hansen ; Nitin Nohria ; Thomas Tierney Harvard Business Review OnPoint Collection; February 2000

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