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Knowledge Management White Paper Bibliography



“A Note on Knowledge Management”

by David A. Garvin and Artemis March

Harvard Business
School Case Study; November 1997



"American
Management Systems, Inc.: The Knowledge Centers"



by Dorothy Leonard and Sylvia Sensiper



Harvard Business
School Case Study; September 1998


"Balancing
Act: How to Capture Knowledge Without Killing It"



by

John Seely Brown and
Paul Duguid


Harvard Business
Review; May 2000



"
Buckman
Laboratories (A)"



by
William E. Fulmer

Harvard Business
School Case Study; October 1999


"Care
in Knowledge Creation"



by

Georg Von Krogh

California Management Review; April 1998



"Client
Co-Production in Knowledge-Intensive Business Services"


by Lance A. Bettencourt; Amy L.
Ostrom; Stephen W. Brown; Robert I. Roundtree



California Management Review; July 2002


“Creating a Strategy to Manage Knowledge”

by Morten T. Hansen, Nitin Nohria, and Thomas Tierney; Keith
Cerny; Steven E. Prokesch

Harvard Business
Review OnPoint Collection; February 2000






"Creating a System to Manage Knowledge"



by Thomas H. Davenport;
David Garvin; Alavi Maryam

Harvard Business
Review and Case Collection; August 1998


"Creating an Informal Learning Organization"


by Harvard Management Update
editors




Harvard Management Update; July
2000



"DaimlerChrysler Knowledge Management
Strategy"



by Michael G. Rukstad; Peter J.
Coughlan; Carl Johnston


Harvard Business
School Case Study; September 2001



"Data to Knowledge to Results: Building
an Analytic Capability"




by Thomas H. Davenport; Jeanne
G. Harris; David W. DeLong; Alvin L. Jacobson


California Management Review; January 2001





"Do We Know How to Do That?: Understanding Knowledge Management"



by Constantine Von Hoffman

Harvard Management Update; February
1999



"
Firms
as Knowledge Brokers: Lessons in Pursuing Continuous Innovation"



by

Andrew Hargadon

California Management Review; April 1998


"Getting It Right the Second Time"


by

Gabriel Szulanski and Sidney Winter



Harvard
Business Review; January 2002



"Harnessing the Value of Experience in
the Knowledge-Driven Firm"


by Eliezer Geisler


Business Horizons Article; May 1999



"How to
Invest in Social Capital"


by Laurence Prusak; Donald J.
Cohen


Harvard Business
Review OnPoint Collection; March 2002



"
If
Only We Knew What We Know: Identification and Transfer of
Internal Best Practices"

by Carla O’Dell and C. Jackson Grayson

California Management Review; April 1998





"Introducing T-Shaped Managers: Knowledge Management’s Next
Generation"



by Morten T. Hansen and Bolko Von Oetinger

Harvard
Business Review OnPoint Collection; April 2001



"Knowledge Management
at Andersen Consulting"



by Morten T. Hansen and Thomas H.
Davenport

Harvard Business
School Case Study; July 1999



"Knowledge Management
at Ernst & Young"



by Miklos Sarvary and Ann Marie Chard

Harvard Business
School Case Study; September 1997


"Knowledge Management at NASA and
Jet Propulsion Laboratory (JPL)"



by Dorothy Leonard; David Kiron


Harvard Business
School Case Study; September 2002



“Knowledge Management: Four Obstacles to
Overcome”

by Harvard Management Update staff


Harvard Management Update; August 2000



“Knowledge Management: Four Practical Steps”

by Diane McFerrin Peters

Harvard Management
Update; March 2000



"Knowledge Management: Philosophy, Processes, and Pitfalls"


by Christine Soo; Timothy M.
Devinney; David F. Midgley; Anne Deering


California Management Review; July 2002

“Knowledge Management’s Social Dimension:
Lessons From Nucor Steel”

by Anil K. Gupta and Vijay Govindarajan


MIT Sloan Management Review; Fall 2000




"
Leading
the Knowledge-Based Organization"



by Jeffrey Pfeffer and
Robert I. Sutton; W. Chan Kim and Renee Mauborgne; Dorothy
Leonard and Susaan Strauss



Harvard Business Review OnPoint Collection; February 2000



"
Learning
From Collaboration: Knowledge and Networks in the Biotechnology
and Pharmaceutical Industries"



by Walter W. Powell

California Management Review; April 1998



"
Managing
Knowledge"



by Rebecca Saunders

Harvard Management Communication Letter;
June 2000



"
Measuring
Value Creation with the Balanced Scorecard"



by David P. Norton

Balanced Scorecard Report; May 2000



"
Organizing
Knowledge"



by John Seely Brown and
Paul Duguid



California Management Review; April 1998



"Preserving Knowledge in an Uncertain
World"

by Eric Lesser and Laurence Prusak

MIT Sloan Management Review; Fall 2001



"PricewaterhouseCoopers: Building a Global
Network"

by Ali F. Farhoomand, Marissa
McCauley, Peter Lovelock, MinakoFukagata



Harvard
Business School Case Study; January 2000



"Research Directions for Knowledge
Management"



by David J. Teece


California Management Review; April 1998



"
The
Concept of "Ba": Building a Foundation for Knowledge Creation"

by Ikujiro Nonaka and Noboru Konno

California Management Review; April 1998



"
The
Eleven Deadliest Sins of Knowledge Management"



by Liam Fahey and Laurence Prusak

California Management Review; April 1998



"
The
Role of Tacit Knowledge in Group Innovation"



by Dorothy Leonard and Sylvia Sensiper

California Management Review; April 1998




"
The
State of Notion: Knowledge Management in Practice"



by Rudy Ruggles



California Management Review; April 1998



"The World
Bank and Knowledge Management: The Case of the Urban Services
Thematic Group"



by William E. Fulmer

Harvard
Business School Case Study; January 2001



"Turn
Customer Input into Innovation"



by Anthony W. Ulwick


Harvard
Business Review OnPoint Collection; January 2002



"What a
Great Idea"


by Myra Hart; Susan S.
Harmeling


Harvard
Business School Case Study; August 2001



"What’s Your Strategy
for Managing Knowledge?"



by Morten T. Hansen ; Nitin Nohria ;
Thomas Tierney


Harvard
Business Review OnPoint Collection; February 2000


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