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March 2003 |
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SiteScape Provides San Diego with Citywide Collaboration Platform
SiteScape, a Web-based enterprise
collaboration platform provider, has announced an agreement with the city
of San Diego to install SiteScape Enterprise Forum 7.0 collaboration
software for 4,000 municipal employees of San Diego.
(March 28, 2003)
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KM with a nice ring to it
PensEra Knowledge
Technologies and
iHello have combined technologies to develop the iHello-PensEra
Gateway, the companies say, which allows attorneys to record billable
hours and instantly leverage key information and insights about their
cases, clients and practice by calling from any telephone.
(March 26, 2003)
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Enterprise portals: Navigating the Seven C’s
Talk to any information technology, corporate
communications, or eBusiness executive about their technology and
marketing priorities, and you’ll likely hear an earful about enterprise
portals. You’ll discover how these decision makers are building a portal
for their company or how they wish they knew where to start.
(March 26, 2003)
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North America's Leading Knowledge Enterprises
The finalists in the 2003 North American Most
Admired Knowledge Enterprises (MAKE) study, conducted by Teleos in
association with The KNOW Network, have been announced. A total of 49
organizations - founded and headquartered in North America - have been
recognized.
(March 26, 2003)
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European Innovation Trends
The European Commission has published its
2002 trend chart report on innovation, which assesses Member States'
progress towards the objectives set out in the EU's 2000 communication on
innovation.
(March 26, 2003)
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European Guide to KM Good Practice
In September 2002, the CEN/ISSS launched its
first Workshop on Knowledge Management project. The workshop focus is on
advancing KM by identifying and describing those practices and conditions
which enable small -and medium-sized enterprises to leverage knowledge
effectively.
(March 25, 2003)
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An Enterprise Portal Strategy
Network Associates moves on a portal plan for
customers, channel partners and employees; a look into the design and
development phase.
(March 21, 2003)
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Out-of-the-box collaboration
Intraspect has
introduced a number of collaboration suites designed to be implemented
faster and at a lower price, providing a much stronger return on
investment and higher user adoption, than generic solutions. Incorporating
best practices from more than 400 implementations with 200 customers, the
solutions solution packages target high tech, financial services and
project delivery/program management.
(March 19, 2003)
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Next in line, please
Knexa has released
SuiteResponse Advisor 2.1, a J2EE knowledge portal solution designed for
the knowledge and information needs of customer- or citizen-service
activity whether in a contact center setting or in a decentralized
customer service organization.
(March 19, 2003)
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Plumtree Releases Portal Market Research
Plumtree Software has released as a white
paper the results of its fourth annual survey of the corporate portal
market. The paper synthesizes the results of Plumtree's 2003 customer
survey with major financial and industry analyst reports on the portal
market, including data on market-size, market-share and the technologies
most commonly co-deployed with portals.
(March 18, 2003)
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Collaboration - Putting Document Management to Work
Interwoven, Inc. one of the key players in
Enterprise Content Management (ECM) has allied itself with iManage, a
provider of collaborative content management software (iManage Worksite),
to deliver a fully integrated, collaborative document management solution
for the enterprise.
(March 17, 2003)
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Knowledge managing
The technology to make KM work is available —
now is the time to reconsider old implementation hurdles and reap the
benefits of knowledge sharing.
(March 14, 2003)
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Defining KM
It’s far more than just an application suite
— a systemic view is crucial for knowledge management success.
(March 14, 2003)
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Technical trends bode well for KM
Making knowledge more available gets easier
with Weblogs, improved information sorting, better user connections.
(March 14, 2003)
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Educational Advantage
E-learning helps companies capture the
knowledge of retiring employees and gain competitive edge.
(March 10, 2003)
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Software Combines Best Of Both Worlds
A new generation of tools is linking
collaboration with knowledge management.
(March 10, 2003)
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Navy gateway fosters career chats, learning
The new Navy Knowledge
Online portal, at
www.nko.navy.mil, em-phasizes career learning and collaboration
skills.
(March 10, 2003)
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Online Communities Trends
Jim Cashel of The Online Community Report, a
free twice-monthly newsletter covering news and best practices in online
collaboration, has some interesting comments about online communities.
(March 10, 2003)
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Knowledge Management: Now More Than Ever
"Successful knowledge management treats
knowledge as a resource by exercising selectivity, imposing order on
information resources, adding structure to information to increase its
value, and proactively capturing information that might be useful in the
future." While some may quibble with the exact articulation of this
definition of KM drawn from PriceWaterhouseCoopers "Technology Forecast:
2002-2004," it stands as a concise statement of what business and IT
leaders in public and private concerns will need as we head into a
challenging era of massive, constant, and pervasive data collection and
outflow.
(March 7, 2003)
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White Paper on Managing Knowledge in Pharmaceutical R&D
Biopharmaceutical companies are missing a
significant opportunity to improve research performance through better
knowledge management, according to a recently released white paper -
Knowledge Management in Pharmaceutical R&D.
(March 7, 2003)
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On roadmaps and pathways
Primus Knowledge Solutions
now offers a program said to provide its customers with professional
services support and a roadmap for implementing a successful knowledge
management initiative.
(March 5, 2003)
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Bullish about business-critical information
Financial management company
Merrill Lynch is using a
solution from The
Relegence Corp. to access and manage crucial business information and
news sources in real time. The company has deployed Relegence's FirstTrack
and KnowledgeHub technologies in its institutional equity sales and
trading group in New York and London.
(March 5, 2003)
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Content Management Fails to Deliver
Jupiter Research has found that a majority of
companies have overspent on content management platforms, and the tools in
those platforms are under-deployed. Over 61% of the surveyed companies
said that they still rely on manual processes to update their Web sites.
(March 4, 2003)
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Wisdom from KM's Braintrust
Knowledge retention, harnessing customer
bases for innovative inputs, industry benchmarking, communities of
innovation and intra-organisational communication are key knowledge
management requisites for 21st century organisations, according to leading
KM practitioners who gathered recently in San Francisco for the Annual
Knowledge Management World Summit hosted by the Institute for
International Research.
(March 3, 2003)
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Growing a Practical KM System
KM is less daunting when you start with
organizing, locating and reusing actionable information.
(March 3, 2003)
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Leveraging Pharmaceutical Knowledge
How can the pharmaceutical industry leverage
knowledge to reconfigure the pharmaceutical value chain and more
effectively harness the fruits of research and development? Can they
become "knowledge factories?" How can a company innovate faster than its
competition?
(March 3, 2003)
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Process-Based Knowledge Mapping
A practical approach to prioritizing knowledge in terms of its
relevance to a business or KM objective.
(March 3, 2003)
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Down by the bayou
The state of Louisiana is
implementing a portal solution to streamline access to information for its
employees. MySAP Enterprise Portal from
SAP is being rolled out
initially to 45,000 workers.
The portal is powered by SAP NetWeaver, an application platform
designed to integrate people, information and business processes.
(March 3, 2003)
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O&M India Launches Ogyani Portal
In a move aimed at creating a more effective
process of knowledge assimilation and dissemination within the advertising
agency, Ogilvy &Mather India has launched its knowledge portal - Ogyani -
across all its divisions and offices in the country. The portal, which
will function as a knowledge exchange space for the agency's employees, is
a product of Ogilvy Discovery, the knowledge management cell constituted
under the agency's 'Project Columbus' program.
(March 2, 2003)
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Drucker on IT and KM
The famed business
theorist Peter Drucker, now 93, had some interesting things to say about
IT and KM at a recent Delphi Group conference held in San Diego.
California.
(March 1, 2003)
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February 2003 |
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Premier 100: Managing knowledge at Wachovia
Four years ago, it was a traditional company
with silos of people, processes, content and technology. Employees'
talents and information weren't universally accessible; best practices
weren't shared across business units; information was difficult to find;
the corporate intranet was a hodgepodge of more than 1,200 Web sites; and
information-sharing wasn't a cultural value. That's when the financial
services company began to systematically build an increasingly
sophisticated knowledge management process.
(February 26, 2003)
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Knowledge Management: A Custom Affair
For pharmaceutical and biotechnology
companies, knowledge management can be a term difficult to define.
Nevertheless, given the vast amounts of knowledge within life sciences
organizations, in the form of raw data and human expertise, knowledge
capture, organization, and dissemination is crucial to drug development.
(February 26, 2003)
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An enterprising offering
AskMe has unveiled
AskMe Enterprise 6.7, which is said to incorporates best practices
garnered from customer to enable what it calls employee knowledge networks
(EKNs).
(February 26, 2003)
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Extraordinarily suite
Hyperwave has
announced its new eConferencing Suite, which is said to combine a
full-featured conferencing module for direct and synchronous
Internet-based communication with additional collaboration and knowledge
management functionality.
(February 26, 2003)
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100 Companies that Matter in KM
KMWorld magazine has released its 2003 list
of the 100 companies that matter in KM. The list was conceived as a way to
identify some of the organizations leading the way in the knowledge
economy.
(February 25, 2003)
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Collaboration, confidently
Tacit has launched a
significant new initiative with the release of ActiveNet, which is said to
be a new enterprise software solution that proactively drives interactions
between users across large, complex or information-intensive enterprises.
(February 24, 2003)
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Making room for ECM
Just 90 days after the formal
acquisition,
Documentum has released eRoom Enterprise, which integrates eRoom’s
collaboration product with Documentum’s full-featured enterprise content
management platform.
(February 24, 2003)
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US Navy Activates Knowledge Online Portal
The US Navy Knowledge Online (NKO), the Naval
Education and Training Command's enterprise-scaled knowledge portal, is
now generally available.
(February 20, 2003)
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KM Project Failure
The US State Department has decided to end
its knowledge management pilot project, which according to the
department’s Inspector General had been poorly planned and implemented.
(February 20, 2003)
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New KM Degree Programs
The University of Melbourne has introduced a
Masters of Knowledge Management course to its 2003 curriculum. A graduate
course and post-graduate diploma are also available, in addition to
research-based masters and PhD programs, and commercial short courses.
(February 20, 2003)
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Answerthink Introduces Business Process Intelligence Solution
Answerthink has announced the introduction of
a new Business Process Intelligence approach and tools designed to
dramatically enhance business performance and return on investment (ROI)
from enterprise-wide technology solutions such as portals, data warehouses
and knowledge management systems.
(February 19, 2003)
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European KM Market
IDC has released a study which examines
Western European knowledge management (KM) markets, both from a technology
and a service point of view.
(February 19, 2003)
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KM software for KM students
Malaspina University College
in Nanaimo, British Columbia, is deploying knowledge exchange software to
international students during the knowledge management component of their
MBA degree. The college's new MBA degree programs are offered in
partnership with the
University of Hertfordshire.
(February 19, 2003)
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Getting smart about business intelligence
The BI premise is simple. Enterprises are
inundated with data about their businesses from multiple sources, and need
tools to gain more insight and control over complex business operations.
(February 13, 2003)
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Going pro
Kamoon is now offering
an extended set of professional services for the development,
implementation and integration of knowledge management strategies. The
company reports that Kamoon Professional Services provides a series of
tools, skills and techniques that goes beyond building a collaborative
infrastructure and drives expertise sharing and management.
(February 12, 2003)
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Growing with Knowledge Management
While the concept of knowledge management
(KM) has been around since the early nineties, its acceptance as a tool to
solve specific business issues has only recently been recognized. However,
to many organizations, implementing a knowledge management strategy can
initially appear to be a daunting and overwhelming task.
(February 11, 2003)
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How Siemens Keeps KM Blooming
While Knowledge Management (KM) programs may
seemingly sprout up out of cracks in the sidewalk, they are in fact tender
plants that require cultivation, care and feeding. Siemens, the huge
German conglomerate with 426,000 employees in 190 countries, knows this
and nurtures its KM with hands-on management and constant tweaking.
(February 10, 2003)
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Document Management ROI-Positive
83 percent of adopters have recouped
investment, says Nucleus Research study; numerous direct and indirect
benefits.
(February 10, 2003)
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Tag—the portal’s it
Interwoven's
MetaTagger 3.5 platform is the latest version of what it refers to as its
“content intelligence” software. The offering is said to enhance the
effectiveness of enterprise portals by providing targeted, relevant
content to the right audience enterprisewide.
(February 5, 2003)
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Putting the law in their own hands
A new York-based law firm is
using portal technology to organize and maintain the large volume of
information used in its practice. Milbank, Tweed, Hadley & McCloy has
implemented a knowledge management solution from
LexisNexis geared
specifically for law firms. The tool gives Milbank attorneys and legal
professionals one location to access the Milbank Research Portal, the
Internet, and the firm's intranet, documents, memos and precedence
database. Those resources can be searched at the same time through the
portal's one-search capability. The portal is powered by
Plumtree Software.
(February 5, 2003)
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CA Pushes Deeper Into Business-Intelligence Portals
Looking to extend its reach into
business-intelligence portals, Computer Associates is releasing a new
version of its CleverPath business-intelligence, data-management, and
portal software suite. The new software will expand the number of ways
users can access and act on information.
(February 4, 2003)
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BrainEKP Awarded Call Center Magazine’s Top Honor For Outstanding
Knowledge Management Solution
TheBrain Technologies Corporation, a provider
of comprehensive knowledge applications, today announced that BrainEKP for
Customer Care has been named Product of the Year for Knowledge Management
and Test Drive of the Year by Call Center Magazine.
(February 4, 2003)
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In Pharma, KM Navigates the ''Perfect Storm''
The strong demand for robust knowledge
management solutions in the pharmaceutical industry is due to a
convergence of factors, a "Perfect Storm" of sorts, which is driving
companies to get a grip on information and improve processes in order to
survive.
(February 3, 2003)
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January 2003 |
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Open Text Offers Team Collaboration Suite
Open Text will offer its popular online
meeting tool and a team collaboration application as a single package to
support effective virtual teaming.
(January
30, 2003)
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Building a body of knowledge
Who needs to manage knowledge?
Certainly the Institute for Knowledge Management should practice what it
preaches. Associated with The
George Washington University, the Institute decided to implement
software that would enable local and remote faculty and students to
centralize knowledge, as well as provide a hands-on approach to knowledge
management.
(January
29, 2003)
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New Legal KM Study Project
The
Legal Technology
Institute at the University of Florida Levin College of Law has
released a study prospectus,
Knowledge
Management: An In-depth Look into the Current Use and Future Trends of KM
in the Legal Profession and an associated
study questionnaire.
(January
29, 2003)
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One for the road
Primus Knowledge Systems
has launched its Remote Access solution, which provides field service
representatives with the ability to download solutions for use when not
connected.
(January
29, 2003)
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Documents, dramatically
Correlate, the
developer of visual document management solutions for team-based
collaboration, has announced K-Map Solutions, designed to manage the
documentation needs for regulatory compliance and project documentation.
(January
27, 2003)
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2003 Most Admired Knowledge Enterprises (MAKE) Nominations
As of January 24, 2003, the following organizations have been
nominated as 2003 Most Admired Knowledge Enterprises...
(January
25, 2003)
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IBM Named Digital Content Management Company of the Year
IBM has been named the Digital Content
Management Company of the Year by Frost & Sullivan. IBM was recognized for
its comprehensive portfolio, technology leadership and commitment to open
standards.
(January
23, 2003)
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US KM Deployment
MRG and Fuji-Keizai USA have issued a new
report which uses the case study approach and looks at how and why a
selected group of US companies in major industries, such as automotive,
chemical, communication, construction, electronics, energy, financial,
food, IT and pharmaceutical, have recently deployed knowledge management
IT projects.
(January
22, 2003)
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Toyota Named Japan's Leading Knowledge Company
The winners of the 3rd Annual Most Admired
Knowledge Enterprises (MAKE) in Japan study, conducted by the
Knowledge
Management Society of Japan (KMSJ) in association with Teleos and The
KNOW Network, are...
(January
20, 2003)
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A meeting going on
SiteScape has
introduced Forum eMeeting, a real-time, Web conferencing add-on to
SiteScape Enterprise Forum 7.0. The company reports the combination
creates an integrated collaboration environment that enables users to host
real-time meetings directly within the context of their enterprise
collaboration environment and seamlessly capture all meeting information
for further collaboration.
(January
13, 2003)
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Healthy concern for content
To help meet accreditation
mandates, a large integrated healthcare system in Nevada has implemented
Stellent Content
Management. Washoe
Health System will use the software to comply with requirements of the
Joint Commission on
Accreditation of Healthcare Organizations (JCAHO), as well as to
reduce costs and improve productivity.
(January
13, 2003)
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Business Intelligence Trends in 2002-3
As this is my first contribution to these
columns for more than a year, I thought I would start the New Year with my
observations as to a couple of trends that have emerged during 2002, and
which I expect to have an increasing impact this year. The first area that
I want to consider is Business Intelligence.
(January
13, 2003)
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Business-intelligence tools have a new mission: evaluating all aspects of
a company's business
With this year's economic outlook still
shaky, executives are increasingly turning their analyses inward--and they
want business-intelligence tools to help them and their employees
scrutinize business processes to cut costs and operate more efficiently.
(January
13, 2003)
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Warehouse Worries
Data warehouses are still high-risk projects.
Twenty percent of the companies surveyed by the Cutter Consortium, an IT
consulting and market-analysis firm, say their data warehouses contribute
no value, and only 15% call them a complete success.
(January
13, 2003)
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The importance of a portal strategy
Companies are increasingly turning to portals
to exploit internal information and increase productivity, and they are
taking up an increasing share of software expenditure.
(January
10, 2003)
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Knowledge Transfer: Manufacturing Case Study
A Purdue University professor who started out
doing a research project on instituting flow manufacturing, has ended up
confronting issues of how companies change essential processes and
transfer important knowledge within their organizations.
(January
8, 2003)
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C3i, Inc. Selects ServiceWare To Provide KM Capabilities For Major
Pharmaceutical Clients
ServiceWare Technologies, Inc., a provider of
Web-based Knowledge Management solutions for customer service and support,
today announced that C3i has selected ServiceWare’s eService Suite
solution to knowledge-enable its help desk services for major
pharmaceutical clients.
(January
7, 2003)
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KM and Asian Cultures
With only a few exceptions such as Nonaka,
Takeuchi and Choo, many of the world's leading KM gurus are from the West
-- Prusak and Davenport (US), Sveiby and Edvisson (Sweden), Snowden (UK)
and Saint-Onge (Canada). While there are research institutes in
non-Western countries researching KM, such as Nomura Research Institute
(Japan) and Singapore Institute of Management (Singapore), those KM
research institutes assuming the highest profile internationally are
headquartered in western countries.
(January
5, 2003)
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